Victoria Mitchell
Summerlin,NV
Summary
I began my service journey many years ago to get through college and found that alongside a table was my home as far was work is considered. I've been a witness to a young girl serving in casual eateries, to a young woman waiting on VIP guest in VIP establishments. There is no limit to the caliber of service I've provided and each change of climate and its's challenges has broadened my horizons. I look forward to exercising exactly what I am articulating.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Bartender/Server Assistant
Red Robin
Summerlin, NV
08.2022 - Current
I most recently transferred to this location from a Red Robin in North Carolina. I started my relationship with the company in 2015 and worked at locations in North Carolina (3), Florida (2), New York (1), before transferring to the Vegas location. I have been responsible for providing a genuine guest experience as a lead server and bartender, even a server assistant when needed.
Server
Wheatleigh Hotel
Lenox, MA
09.2021 - 01.2022
My dedicated service at the Forbes 5 star, fine dining resort embedded an unreal amount of knowledge about the fine dining culture I was not aware of. As I was eager to grow in certain areas of my professionalism and learn more, I could no longer grow in that specific location.
Server/Department Trainer
Old Edwards Inn And Spa
Highlands, NC
03.2019 - 06.2021
As this was my first fine dining and relais chateaux job experience. I walked on as a coffee bar and breakfast/lunch server. I immediately exemplified my passion for service, and it was greatly noted. Before my decision to part ways with the company, I was promoted to department trainer.
Education
No Degree - Psychology
Durham Technical Community College
Durham, NCNo Degree - Marketing Research
Grand Canyon University
Phoenix, AZHigh School Diploma -
Nash Central High School
Rocky Mount, NC06.2009
Skills
- Glass Polishing
- Beverage Making and Delivery
- Customer Satisfaction Promotion
- Supply Replenishment
- Maintaining Clean Work Areas
- Silverware and Glassware Restocking
- Problem Detection and Resolution
- Wait Staff Support
- Table Bussing
- Safety and Sanitation Standards
- Menu Memorization
- Beverage and Ice Dispenser Refilling
- Quantity Estimation
- Guest Satisfaction
- Clearing Tables
- Work Coordination
- Persuasive Approach
- Practice Management
- Place Settings
- Critical Thinking
- Safe Handling Standards
- Billing and Payment Processing
- Food Running
- Customer Preferences
- Cocktail Knowledge
- Brand Marketing
- Persistent with Challenges
- Dining Room Monitoring
- Service Bar Restocking
Accomplishments
Over 10 "raving fan awards" by Old Edwards Inn & Spa
Employee of the month at Old Edwards Inn & Spa
Certification
CLC (certified learning coach)
Languages
Spanish
Professional Working
Timeline
Server/Bartender/Server Assistant
Red Robin
08.2022 - Current
Server
Wheatleigh Hotel
09.2021 - 01.2022
Server/Department Trainer
Old Edwards Inn And Spa
03.2019 - 06.2021
No Degree - Psychology
Durham Technical Community College
No Degree - Marketing Research
Grand Canyon University
High School Diploma -
Nash Central High School
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