CAROLINE TRIPLETT
Calumet City
Work Preference
Summary
Dedicated customer service representative with proven skills in communication, problem-solving, and account management. Committed to enhancing customer satisfaction and driving sales through effective collaboration and process improvement.
Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Customer Services/Customer Sales Representative
Comcast/xfinity
Calumet City, IL
06.2014 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Educated customers on product features and benefits to enhance satisfaction and drive sales.
- Managed customer accounts, ensuring accurate billing and prompt resolution of discrepancies.
- Collaborated with team members to streamline processes, improving overall workflow efficiency.
- Mentored new representatives on best practices for customer engagement and sales techniques.
- Assisted call-in customers with questions and orders.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
Salesperson
Sears
Oak Brook, IL
05.2012 - 06.2014
- Assisted customers in product selection, enhancing overall shopping experience.
- Developed deep knowledge of merchandise to provide informed recommendations.
- Managed inventory levels, ensuring product availability and minimizing stockouts.
- Trained new sales team members on customer service protocols and sales techniques.
Head Coordinatoor
Broadview Park District
Braodview Il
03.2006 - 05.2012
- Coordinated community events, enhancing participation and engagement across diverse demographics.
- Developed strategic partnerships with local organizations to expand program offerings and resources.
- Managed scheduling and logistics for recreational programs, ensuring seamless operations and participant satisfaction.
- Implemented training programs for staff, fostering professional development and aligning team objectives with organizational goals.
- Oversaw budget management for departmental projects, optimizing resource allocation and financial performance.
- Championed team building activities leading to a cohesive and motivated workforce.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Associate of Science -
Triton College
River Grove, ILSkills
- Patience and resilience
- Market awareness
- Company policies
- Cash handling
- Customer account management
- Account management
- Processing payments
- Excellent communication
- Problem-solving
- Teamwork and collaboration
- Organizational skills
- Adaptability and flexibility
- Effective communication
Timeline
Customer Services/Customer Sales Representative
Comcast/xfinity
06.2014 - Current
Salesperson
Sears
05.2012 - 06.2014
Head Coordinatoor
Broadview Park District
03.2006 - 05.2012
Associate of Science -
Triton College