Caroline Trujillo
Riverside,CA
Summary
To obtain a position that would present a challenge to my potential with a dynamic and progressive organization that values strong work ethic, integrity, and ingenuity. Professionally skilled in task delegation, efficient maintenance scheduling and team oversight. Commended for quality performance and reliability. Advanced knowledge in client advocacy across many years of industry performance.
Overview
7
7
years of professional experience
Work History
Logistics Associate
Carvana
Riverside, CA
10.2022 - Current
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Sorted, verified and staged finished work for approval, binding and distribution.
Client Advocate
Rocket Mortgage
Phoenix, United States
02.2021 - 06.2022
- Focus on providing a fantastic client experience to clients over the phone and via email Answer general loan servicing inquiries about mortgage statements, payments, taxes and insurance Assist with resolving questions and complaints regarding loan servicing
Mcdonalds —Shift Supervisor
08.2017 - 03.2021
- Provide customers with information on total costs and process cash and credit card payments Tender change and receipts after carefully counting and checking both Relay order to the backend and perform follow-up duties to ensure that the order is delivered on time
Front Desk Receptionist
Boojum OBGYN
10.2018 - 08.2019
- Compile and record medical charts, report, and correspondence Interview patients to complete insurance and privacy forms Receive insurance co-pay payments and post amounts paid to patient accounts
Customer Service Representative
24-7 Intouch
Mesa, AZ
06.2018 - 10.2018
- Educated customers on special pricing opportunities and company offerings.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Applied Entrepreneurship
Grand Canyon University
Phoenix, AZ10-2024
HS Diploma -
Highland High School
Skills
- Microsoft
- Focused and disciplined
- Communication
- Effective prioritization
- Team-oriented
- Organizational skills
Languages
Fluent Spanish Speaker-
reader, writer, and translator
Fluent English Speaker-
reader, writer, and translator
Languages
Spanish
Native/ Bilingual
Accomplishments
- Led team to achieve , earning recognition from upper management and financial reward.
Timeline
Logistics Associate
Carvana
10.2022 - Current
Client Advocate
Rocket Mortgage
02.2021 - 06.2022
Front Desk Receptionist
Boojum OBGYN
10.2018 - 08.2019
Customer Service Representative
24-7 Intouch
06.2018 - 10.2018
Mcdonalds —Shift Supervisor
08.2017 - 03.2021
Bachelor of Science - Applied Entrepreneurship
Grand Canyon University
HS Diploma -
Highland High School
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