Caroline Van Aken
Clearwater
Summary
Results-driven AI Project Manager and Technology Transformation Leader with over 20 years of experience in enterprise initiatives and cross-functional team leadership. Expertise in Microsoft Copilot, Generative AI, and technical documentation. Delivered multimillion-dollar projects, implemented enterprise migrations, and developed AI solutions that enhance productivity and drive operational efficiency.
Overview
23
23
years of professional experience
Work History
Senior Technical Writer
Raymond James
08.2025 - Current
- Developed and maintained 50+ AI-focused technical documents, user guides, and process workflows to enhance user adoption and decrease support inquiries.
- Partnered with business and technical stakeholders to translate complex requirements into clear, accurate, and accessible content.
- Established documentation standards and governance practices to ensure consistency, quality, and usability across multiple projects.
- Leveraged Microsoft Copilot and AI-enabled tools to enhance content development and streamline documentation workflows.
Senior Project Manager
Intercontinental Exchange
01.2025 - 08.2025
- Led documentation for large-scale migration, creating support materials that facilitated seamless transition for users.
- Established enterprise documentation governance standards, improving content consistency across multiple projects and reducing review cycles.
- Collaborated with cross-functional teams to gather requirements and validate technical information, ensuring accuracy of all content.
- Authored and maintained technical documentation, knowledge articles, standard operating procedures, and user guides to support enterprise technology initiatives.
Technical Business Analyst III
Intercontinental Exchange
05.2022 - 01.2025
- Chose to serve as Chief of Staff to the CTO for a 120-person technology organization, driving strategic initiatives, executive communications, leadership reporting, resource planning, and operational excellence.
- Managed executive priorities, communications, strategic planning, and organizational initiatives, enhancing operational effectiveness.
- Managed and monitored a $50M+ annual technology budget, supporting financial planning, forecasting, and executive decision-making.
- Served as a key leader in the successful migration of 4,000+ acquired employees to the ICE technology ecosystem, coordinating cross-functional teams, developing migration blueprints, and ensuring minimal business disruption.
- Created and maintained migration blueprint, coordinating across departments to ensure project alignment and success.
- Developed performance tracking frameworks and executive reporting dashboards to provide leadership visibility into organizational productivity and outcomes.
- Compiled detailed profiles for EUC implementation, utilizing survey findings to inform development.
Senior Project Manager
Intercontinental Exchange
05.2021 - 05.2022
- Led enterprise End-of-Life software upgrade initiatives by coordinating research, reporting, and risk mitigation while engaging cross-functional stakeholders.
- Implemented Agile project management practices to enhance alignment with Enterprise Architect initiatives and facilitate cloud transformation projects.
- Partnered with architects and business stakeholders to define project requirements and streamline delivery processes for improved operational efficiency.
Project Manager
Keller-Harvel Elementary School
10.2010 - 05.2021
- Led strategic projects and organizational initiatives, including the successful transition to the district's first STEAM Academy.
- Managed annual budget planning, forecasting, and financial reporting for multiple operational accounts, ensuring alignment with strategic goals.
- Analyzed business operations, identified improvement opportunities, and implemented process enhancements, contributing to overall operational efficiency.
- Evaluated emerging hardware and software solutions, recommending options that enhanced educational and operational effectiveness.
Project Manager
Citigroup
01.2004 - 01.2008
- Directed merger and acquisition integration projects, successfully onboarding acquired organizations into enterprise data center and office environments across the United States.
- Managed project scope, timelines, budgets, resources, and stakeholder expectations to ensure successful delivery of business objectives.
- Identified project risks and implemented mitigation strategies, maintaining project schedules and ensuring operational continuity.
- Coordinated cross-functional teams and vendors, facilitating seamless technology and infrastructure integration.
Education
Bachelor of Science Degree - Interdisciplinary Studies
Stephen F Austin State University
Nacogdoches, TXSkills
- Technical documentation expertise
- AI content development
- Content strategy
- Project management tools
- Microsoft Planner and Project proficiency
- Visio and SharePoint skills
- Help authoring tools
- Content management systems
- Analytical skills
- Project prioritization
- Leadership abilities
- Communication skills
- Advanced Microsoft Office proficiency
- AI tools
Timeline
Senior Technical Writer
Raymond James
08.2025 - Current
Senior Project Manager
Intercontinental Exchange
01.2025 - 08.2025
Technical Business Analyst III
Intercontinental Exchange
05.2022 - 01.2025
Senior Project Manager
Intercontinental Exchange
05.2021 - 05.2022
Project Manager
Keller-Harvel Elementary School
10.2010 - 05.2021
Project Manager
Citigroup
01.2004 - 01.2008
Bachelor of Science Degree - Interdisciplinary Studies
Stephen F Austin State University