Mariah Whitaker
Senior Technical Writer
Colorado Springs,CO
Summary
Accomplished Technical Writer and Human Resources Specialist with over 7 years of experience delivering precise, user-centric documentation and driving organizational success through effective HR practices. Expertise in creating technical manuals, engineering specifications, and compliance documentation tailored to diverse audiences. Skilled in leveraging advanced tools such as Adobe FrameMaker, Visio, and Confluence to design engaging infographics, process diagrams, and structured workflows.
In addition to technical writing, adept at managing talent acquisition, employee relations, and benefits administration while ensuring alignment with federal regulations. Known for exceptional communication skills, rigorous attention to detail, and a commitment to fostering high-performing, inclusive workplace cultures. Passionate about merging technical acumen and people-centric strategies to enhance organizational effectiveness and innovation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Technical Writer
Bluewater Federal Solutions
10.2022 - Current
- Collaborate with cross-functional teams to design, draft, and finalize technical manuals and policy documents, ensuring adherence to government compliance standards
- Streamline documentation workflows, enhancing process efficiency by 20%
- Utilize tools like Adobe FrameMaker, Confluence, and Visio to create detailed diagrams and process maps for HR-related documentation
- Facilitate training sessions on compliance policies and document management, increasing organizational awareness by 30%
Assistant Section Chief of Personnel Programs
United States Air Force Reserve
05.2017 - Current
- Oversee personnel operations for over 25 employees, ensuring compliance with federal regulations and internal policies
- Spearhead Active Guard and Reserve recruitment initiatives, screening, and onboarding processes, reducing time-to-hire by 25%
- Develop and implement HR strategies focused on employee development, retention, and workplace satisfaction
- Investigate and resolve complex employee relations cases, fostering a supportive and compliant workplace culture
- Conduct detailed audits on labor agreements and benefits compliance, ensuring adherence to regulatory standards
Education
Master of Communication -
University of Colorado
Colorado Springs, CO12.2025
Bachelor of Arts - Communication
University of Colorado
Colorado Springs, CO05.2024
Associate’s Degree - Communication
Military Community College of the Air Force
05.2023
Skills
- Technical Documentation Creation (User Manuals, Engineering Specifications, Compliance Documentation)
- Content Development for Diverse Audiences (Developers, End-Users, and Executives)
- Advanced Tools Proficiency (Adobe FrameMaker, Confluence, Visio, Microsoft Office Suite)
- Workflow Design and Process Documentation
- Information Architecture and Content Management Systems (CMS)
- Editing, Proofreading, and Ensuring Consistency with Style Guides (eg, APA, MLA, Chicago Manual)
- Visual Communication Design (Infographics, Flowcharts, and Process Maps)
- Cross-Functional Collaboration with Engineers, Developers, and Stakeholders
- Usability Testing and Feedback Integration for Documentation Improvements
- Version Control and Document Management Tools (GitLab, SharePoint)
- Research and Analysis for Technical Content Accuracy and Clarity
- Project Management and Meeting Tight Deadlines in Agile Environments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 4 in the development of faster in-processing and out-processing.
- Resolved product issues through consumer testing.
Certification
- Professional in Human Resources (PHR)
- Google Ads Creative Certification
- Cyber Awareness Certification
- CITI Program Social and Behavioral Research Certification
Personal Information
Willing To Relocate: True
Timeline
Senior Technical Writer
Bluewater Federal Solutions
10.2022 - Current
Assistant Section Chief of Personnel Programs
United States Air Force Reserve
05.2017 - Current
Bachelor of Arts - Communication
University of Colorado
Associate’s Degree - Communication
Military Community College of the Air Force
Master of Communication -
University of Colorado
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