Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Wright

Ridgeway,VA

Summary

Efficient demonstration of skills in working collaboratively with coworkers, individuals, and families. Proficient at working with timelines, data entry, and customer service while also exhibiting empathy and respect in all areas.

Overview

6
6
years of professional experience

Work History

Oncology Intake Specialist

UNC Health Care
Eden, NC
01.2024 - Current
  • Maintains compliance with organizational policies and procedures
  • Demonstrates effective communication skills, files, answers phones in a timely and professional manner providing complete and accurate information
  • Accurately performs check in and check out procedures. Processes patient health information, balances daily receipts, and schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
  • Maintains compliance with established safety and regulatory guidelines, including HIPPA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.

Patient Service Specialist

OrthoCarolina
Winston-Salem, NC
07.2022 - 01.2024
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments over the phone and in person, maximizing productivity.
  • Obtained proper authorization and identification to release confidential medical records.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.

Benefits Specialist

Pittsylvania County Department of Social Services
Chatham , VA
03.2019 - 10.2021
  • Communicated effectively via email, phone and face-to-face with clients to resolve issues pertaining to health and welfare benefits.
  • Monitored data integrity and confidentiality with strict regulations and procedures.
  • Provided assistance to clients by explaining benefits information to ensure educated selections.
  • Checked accuracy of benefits applications and documents.

Direct Service Associate

Southern VA Mental Health Institute
Danville , VA
01.2018 - 12.2018
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Reported concerns to supervisor to maintain optimal care for all client needs.
  • Improved patient outlook and daily living through compassionate care.
  • Collected and recorded patients' blood pressure, pulse and respirations to evaluate and note basic health status.

Education

Bachelor of Science - Communications

Old Dominion University
Norfolk, VA
12.2016

Skills

  • Verbal and written communication
  • Reliable and trustworthy
  • Data management
  • Coordination
  • Friendly, positive attitude
  • Working collaboratively
  • Strong work ethic
  • Highly skilled in Microsoft Word
  • Knowledge of Excel
  • VACMS information system
  • EPIC
  • Troubleshooting
  • Resolving issues as presented
  • Detail oriented
  • Energetic
  • Maintained confidentiality
  • Benefits interpretation
  • Organized
  • Self motivated
  • Customer Service

Timeline

Oncology Intake Specialist

UNC Health Care
01.2024 - Current

Patient Service Specialist

OrthoCarolina
07.2022 - 01.2024

Benefits Specialist

Pittsylvania County Department of Social Services
03.2019 - 10.2021

Direct Service Associate

Southern VA Mental Health Institute
01.2018 - 12.2018

Bachelor of Science - Communications

Old Dominion University

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Caroline Wright