Caroline Young
MA
Summary
Personable, dedicated with strong ability to learn and motivate in retail and sales environments. Understands key retail operations, inventory, and customer service principles, combined with skills in supervision and sales strategies. Committed to store performance and ensuring customer satisfaction through effective management. Possess solid understanding of marketing principles and creating engaging content. Ready to develop with marketing professionals who drive impactful campaigns and achieve measurable results.
Overview
8
8
years of professional experience
Work History
Store Manager
Spring Brook Farm
09.2021 - Current
- Manage daily operations.
- Address customer complaints.
- Maintain proper inventory levels.
- Mentor and train new hires.
- Rotate stock and displays.
- Foster a positive work environment.
- Set effective store schedules.
- Contribute innovative marketing initiatives.
- Assist in creating written, video, and image content.
- Boost social media engagement.
Restaurant Hostess
Fiorellas
02.2019 - 09.2019
- Handled telephone inquiries.
- Answered questions about restaurant information.
- Maintained organized waitlists.
- Managed reservations and special requests.
- Collaborated with servers to ensure smooth transitions between tables.
- Resolved guest complaints.
Sales Associate/Cashier/Retail Merchandiser
Firefly
03.2017 - 02.2019
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
BBA - Marketing Management
University of Massachusetts, Lowell
Lowell, MA12-2025
Associate of Science - Liberal Arts And Sciences
Middlesex Community College
Bedford, MA08-2023
High School Diploma -
Concord Carlisle Regional High School
Concord, MA06-2019
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Inventory management
- Shift scheduling
- Employee training
- POS systems
- Microsoft systems
- Canvas
- Salesforce systems
- Social Marketing Knowledge
- Product marketing
Timeline
Store Manager
Spring Brook Farm
09.2021 - Current
Restaurant Hostess
Fiorellas
02.2019 - 09.2019
Sales Associate/Cashier/Retail Merchandiser
Firefly
03.2017 - 02.2019
BBA - Marketing Management
University of Massachusetts, Lowell
Associate of Science - Liberal Arts And Sciences
Middlesex Community College
High School Diploma -
Concord Carlisle Regional High School
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