Caroline Ratterree
Colorado Springs,CO
Summary
Dynamic, client-focused professional with several years of experience in office administration and event coordination. Skilled in managing multiple priorities, and building rapport and positive client relationships. Thrives in a collaborative team environment, while demonstrating reliability with autonomous remote work. Highly adaptable, and lightning-fast at learning and teaching skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Physical Therapist Assistant
Fyzical Therapy and Balance Center
Colorado Springs, Colorado
07.2024 - Current
- Named among the top 10 employees within Colorado Fyzical Clinics for documentation quality, and the top 3 for productivity.
- Adapt exercises to suit varied ages and abilities for personalized patient care.
- Assist with administrative tasks as needed.
- Collaborate with physical therapists to develop comprehensive, individualized treatment plans.
- Effectively communicate with patients regarding the benefits and parameters of the home exercise program.
Physical Therapist Assistant
CACC Physical Therapy
Aurora, Colorado
11.2023 - 07.2024
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions, such as neurological disorders or orthopedic issues.
- Assist with administrative tasks as needed.
Concierge at Luxury Apartments
NFC Amenity Management
Denver, Colorado
02.2023 - 11.2023
- Provided support to the leasing office with administrative tasks, move-ins, and move-outs.
- Provided exceptional customer service to a diverse clientele, fostering a warm, welcoming atmosphere.
- Remedied issues quickly and effectively through dynamic communication skills.
- Reserved spaces for special events.
Guest Experiences Coordinator
Hoste
Colorado Springs, Colorado
03.2021 - 02.2022
- Provided remote customer service and support via phone, live chat, and email in high volume.
- Communicated and sold personalized experience packages to guests.
- Coordinated with vendors to provide services, including a private chef, yoga, and spa experiences.
- I organized a product photoshoot and collaborated with marketing to build the Experiences page on the website.
Contracted Events Coordinator
UCCS
Colorado Springs, Colorado
03.2020 - 03.2021
- Supported clients in a remote setting.
- Coordinated several events simultaneously, from the contract phase to event execution.
- Coordinated schedules, spaces, catering, and AV for events.
- Improved inquiry and booking process with the implementation of an online inquiry form.
- Adapted quickly when faced with unexpected challenges during the pandemic, maintaining composure while finding effective solutions.
- Established positive relationships with clients and coworkers.
Volunteer Coordinator
Glen Eyrie Conference Center
Colorado Springs, Colorado
03.2018 - 03.2019
- Conducted volunteer registration and event check-in.
- Provided administrative support to the Volunteer Director.
- Managed the volunteer calendar and verified the coverage of key roles for events requiring 100 or more volunteers.
- Improved volunteer training for large events to clarify roles and ensure a positive volunteer experience.
- Coordinating volunteer appreciation events.
- Managed and tracked volunteer hours and progress to support accurate documentation.
Guest Services
Glen Eyrie Conference Center
Colorado Springs, Colorado
02.2015 - 03.2018
- Created a warm and welcoming atmosphere for guests.
- Trained several new employees and international volunteers on SOPs and the use of hospitality software.
- Updated SOPs to reflect the current responsibilities and expectations of the front desk role.
- Spearheaded improvements in training materials and processes for new staff, and Global Student Program volunteers.
Campus Ministry Intern
Athletes in Action
Blacksburg, Virginia
08.2012 - 01.2014
- Collaborated with team members to develop and implement innovative outreach strategies for prospective student-athletes.
- Provided leadership and supervision for overseas athletic tours to South Africa, Puerto Rico, and the Canary Islands.
- Mentored several student-athletes on college campuses and on mission trips.
- Managed trip budget and finances.
Education
Associate of Science -
PIMA MEDICAL INSTITUTE
Denver, CO10-2023
Bachelor of Arts - Art History And Museum Studies
RADFORD UNIVERSITY
Radford, VA05-2012
Skills
- Event coordination
- Event registration and check-ins
- Event material preparation
- Logistics management
- Event support
- Multidisciplinary team collaboration
- Administrative support
- Vendor coordination
- Problem solving
- Tech savvy
Personal Information
Certification
CPR/AED Certified
Accomplishments
- Pima Medical Institute cohort president
- APTA Student of the Year
Timeline
Physical Therapist Assistant
Fyzical Therapy and Balance Center
07.2024 - Current
Physical Therapist Assistant
CACC Physical Therapy
11.2023 - 07.2024
Concierge at Luxury Apartments
NFC Amenity Management
02.2023 - 11.2023
Guest Experiences Coordinator
Hoste
03.2021 - 02.2022
Contracted Events Coordinator
UCCS
03.2020 - 03.2021
Volunteer Coordinator
Glen Eyrie Conference Center
03.2018 - 03.2019
Guest Services
Glen Eyrie Conference Center
02.2015 - 03.2018
Campus Ministry Intern
Athletes in Action
08.2012 - 01.2014
Associate of Science -
PIMA MEDICAL INSTITUTE
Bachelor of Arts - Art History And Museum Studies
RADFORD UNIVERSITY
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