Caroline R Ulricksen
Chugiak
Summary
Personable, friendly and solution-oriented with over 25+ years of experience in service, support,communication and attention to quality relations & quality of life while being mindful of Cultural and perceptual differences. Highly empathetic and supportive team player,contributing to making a conflict free environment to the best of My abilities. Attentive to Peoples needs and able to break down technical problems to develop effective solutions.
Trust Worthy & Always have peoples best Interest in mind. Many of my experienced years include Food & Retail Service as well As Health Care.
Any time lapses of employment were due to Having Children or Moving
Impeccable Background & Driving Record
Overview
36
36
years of professional experience
Work History
Care Giver
Consumer Direct Care Network Alaska
Wasilla
09.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Developed and maintained strong relationships with clients and their families.
- Monitored client health and reported changes to healthcare professionals.
- Helping to Reach ADL Goals with clients with Severe disabilities including Level 3 Autism & Behavior modification
- Daily Client Note Logging through web Portal
Training Specialist/ Caregiver for Special Needs
Center For Community/Compass
Anchorage
01.2018 - 02.2025
- Engaging with clients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disabilities
- Transport clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs. Train and model Independent Living Skills and Goals
- Foster relationship with client, providing companionship
- Daily Notations about Clients progress and meeting goal through Medisked
- Report concerns to supervisor at Center for Community/Compass to maintain optimal care for all client needs.
- Provide detailed reports on all investigative activities
- Improve patient outlook and daily living through compassionate care.
Hotel Reservations Agent
Westmark Hotels
Sitka
05.2018 - 10.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted customers by responding to questions about services, amenities and local attractions.
- Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Facilitated front desk operations for busy high-volume hotel.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Explained and pointed out property details to patrons, including dining areas and fitness center.
- Secured guest valuables in main safe or individual boxes.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Input customer data and made immediate updates to reflect room changes.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Worked with Management and Housekeeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Owner /Sole Proprietor Retail Store
Sitka Treasures
Sitka
09.2015 - 02.2018
- Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Bagged, wrapped and packaged purchases according to customer needs.
- Maintained accurate and attractive merchandise displays to maximize purchases
- Generated brand awareness and positive product impressions to increase sales.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Licensed In-Home Daycare Provider
Puddle Jumpers Child Care /Self
Sitka
06.2011 - 09.2015
- Kept children safe and secure at all times.
- Assisted children in development of social, communication and problem-solving skills.
- Maintained organized and clean classroom and work areas.
- Provided nurturing and appropriate environment for children ranging in age from 1 to 10
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
- Developed and implemented lesson plans based on ages and abilities of class children.
- Recorded information about behavior, food service and medication dispensing.
- Enforced rules to teach manners and maintain safe environment.
- Engaged groups of culturally diverse children in creative, safe and focused setting.
- Discussed new developments, misbehavior and concerns with parents or guardians.
- Led children in tidying up and handwashing to teach responsibility.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Incorporated music and art activities to encourage creativity and expression.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Secured indoor and outdoor premises to protect children under care.
- Balanced schedules to provide optimal rest, play and educational periods.
- Prepared meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Certified Nursing Assistant in Acute & Obstetrics
SEARHC Hospital
Sitka
03.2010 - 05.2011
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Used mobility devices and lift equipment to transport patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Administered personal nursing assistance in pre- and post-operative situations.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Server In Fine Dining
Apple Tree Country Club
Yakima
02.1994 - 06.1996
- Provided exceptional customer service to enhance guest dining experiences.
- Managed table assignments and ensured timely food delivery to patrons.
- Collaborated with kitchen staff to fulfill special requests and dietary needs.
- Catered to Outoor Dining
Server
Red Robin
Yakima
02.1991 - 10.1992
- Delivered exceptional customer service in a fast-paced dining environment.
- Took accurate food and drink orders from guests promptly.
- Maintained cleanliness and organization of dining area and service stations.
- Know the Value of Team work
- Good Learning Effort toward Red Robins Menu & Varying Drinks for better up sales
Sever
Double Tree Hilton
Yakima
08.1990 - 02.1992
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of tables and dining area.
- Took accurate food and drink orders from guests promptly.
- Managed guest payments efficiently using point-of-sale systems.
- Resolved customer issues quickly to enhance dining experience.
- Upsold menu items to enhance guest satisfaction and increase sales.
Education
GED -
Eisenhower High School
Yakima, WA1999
Certificated Nursing Assistant
University Of Alaska Southeast Sitka
Sitka , AKSkills
- Excellent Customer / People Skills acquired through Many years of Experience and training
- Highly adaptable to any environment and or task
- Computer Knowledge
- Typing Skills
- Healthcare Provider First aid and Safety Certified
- Client documentation /Medisked notes for Client goals and outcomes
- Community integration
- Community activities
- On-going educational credits (Acquired on the job and online )
- Compassionate client care
- Behavior redirection
- ValuableOn the Job Cultural appreciation Courses completed
Timeline
Care Giver
Consumer Direct Care Network Alaska
09.2025 - Current
Hotel Reservations Agent
Westmark Hotels
05.2018 - 10.2019
Training Specialist/ Caregiver for Special Needs
Center For Community/Compass
01.2018 - 02.2025
Owner /Sole Proprietor Retail Store
Sitka Treasures
09.2015 - 02.2018
Licensed In-Home Daycare Provider
Puddle Jumpers Child Care /Self
06.2011 - 09.2015
Certified Nursing Assistant in Acute & Obstetrics
SEARHC Hospital
03.2010 - 05.2011
Server In Fine Dining
Apple Tree Country Club
02.1994 - 06.1996
Server
Red Robin
02.1991 - 10.1992
Sever
Double Tree Hilton
08.1990 - 02.1992
GED -
Eisenhower High School
Certificated Nursing Assistant
University Of Alaska Southeast Sitka