Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Carollann Serafin

San Antonio,TX

Summary

Dynamic Beauty Advisor with extensive experience at Sephora, excelling in customer service and upselling strategies. Leveraged in-depth beauty product knowledge to enhance client satisfaction and drive sales, consistently exceeding targets. Adept at fostering positive relationships and adapting to customer needs, ensuring a memorable shopping experience. I am passionate about delivering exceptional service.

I am Highly motivated, with a background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities, and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow, and increased satisfaction.

Overview

2
2
years of professional experience

Work History

Beauty Advisor

Sephora
San Antonio, TX
02.2024 - Current
  • Recommended complementary products based on guest interests or items selected for purchase.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Identified and suggested suitable products based on client desires.
  • Handled returns and exchanges according to company policies.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Answered customer inquiries regarding product features, pricing, and availability.

Beauty Advisor

Ulta
San Antonio, TX
09.2023 - 02.2025
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Administered special promotions such as discounts or loyalty rewards programs.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Placed special orders or called other stores to find desired items.
  • Created a positive shopping experience for each customer through effective communication skills.

Jewelry Sales Associate

James Avery Artisan Jewelry
San Antonio, TX
11.2022 - 05.2023
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Recommended, selected and located merchandise based on customer desires.
  • Created window displays that showcased new products.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Performed basic repairs on jewelry items when needed.
  • Assisted in the design of custom jewelry pieces for customers.

Education

Bachelor of Arts - Political Science

Saint Mary's University of San Antonio
San Antonio, TX
12-2025

Skills

  • Public speaking
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Flexibility and adaptability
  • Beauty product knowledge
  • Product knowledge expertise
  • Demonstration skills
  • Promotional activities
  • Cash handling
  • Active listening
  • Upselling strategies

Affiliations

  • I enjoy playing Video Games on my time off.
  • I am a full time sister to a 9 year old special needs brother.
  • I attend Church twice a week to keep myself balanced.

Languages

Spanish
Limited

References

References available upon request.

Timeline

Beauty Advisor

Sephora
02.2024 - Current

Beauty Advisor

Ulta
09.2023 - 02.2025

Jewelry Sales Associate

James Avery Artisan Jewelry
11.2022 - 05.2023

Bachelor of Arts - Political Science

Saint Mary's University of San Antonio

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Carollann Serafin