Summary
Overview
Work History
Education
Skills
Timeline
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HAZEL MARTINEZ

Astoria,NY

Summary

Result-oriented and highly motivated professional with a proven record of delivering exceptional performance and driving continuous improvement. Recognized for strong problem-solving abilities, reliability, and a commitment to timely and efficient execution. Dedicated to applying expertise and skills to achieve organizational goals and contribute to overall success.

Overview

3
3
years of professional experience

Work History

Beauty Advisor

Ulta
02.2024 - Current
  • Used POS system to process sales, returns, online orders, store to door orders, and gift card activations.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Sales Lead

Pandora Jewelry
03.2023 - 01.2025
  • Enhanced customer satisfaction by providing personalized service, product knowledge, and tailored recommendations.
  • Oversaw daily operations of the store, including opening/closing procedures, cash handling processes, and adherence to security protocols.
  • Increased jewelry sales by implementing effective visual merchandising strategies and maintaining an appealing store environment.
  • Analyzed sales data to identify trends and opportunities for growth or improvement in specific product categories.
  • Developed a loyal clientele base through consistent follow-up, relationship-building activities, and exceptional customer care.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store display.

Sales Lead

Edikted
10.2022 - 04.2023
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Increased sales team productivity by implementing strategic customer engagement tactics.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Kept detailed records of daily activities through online customer database.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Hostess

Le Marais
01.2022 - 02.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence before their dining experience.
  • Answered customer questions about hours, seating, reservations and special request.
  • Took Uber and Google to-go orders by phone and online, and informed of accurate wait times for a positive experience.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Delivered pick-up and curbside orders to guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Education

Associate of Applied Science - Business And Fashion Development

Kingsborough Community College
12-2025

High School Diploma - BUSINESS /FASHION DESIGN STUDENT

The High School of Fashion Industries
Manhattan, NY
06-2022

Skills

  • Merchandising
  • Sales reporting
  • Analytics
  • Training
  • Team collaboration
  • Problem-solving
  • Communication
  • Public speaking
  • Etiquette
  • Critical thinking
  • Time management
  • Organization
  • Google Workspace
  • Microsoft 365
  • Upselling strategies
  • Sales expertise
  • Flexibility and adaptability
  • Customer engagement
  • Customer service
  • Organization and multitasking
  • Cash handling
  • Key handling
  • Makeup application techniques
  • Skincare consultation
  • Cosmetics industry trends
  • Brand promotion
  • Cross-selling techniques

Timeline

Beauty Advisor

Ulta
02.2024 - Current

Sales Lead

Pandora Jewelry
03.2023 - 01.2025

Sales Lead

Edikted
10.2022 - 04.2023

Hostess

Le Marais
01.2022 - 02.2023

Associate of Applied Science - Business And Fashion Development

Kingsborough Community College

High School Diploma - BUSINESS /FASHION DESIGN STUDENT

The High School of Fashion Industries

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