Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
KAYLEE BROOKE WAGNER

KAYLEE BROOKE WAGNER

Texarkana,AR

Summary

My name is Brooke! I’m currently double majoring in Psychology and Sociology. I have over ten years of customer service experience. I have some experience in leadership. My career goals are related to social work and helping marginalized groups. While working on my degree, I’m hoping to continue working in a retail environment, or something like it. I like to consider myself someone who is highly empathic. I’m able to help people and understand where others are coming from when in opposition. I have a huge amount of ambition and over the years I’ve grown a strong work ethic. If I believe in the goals of a workplace, I can go far with them.

Overview

3
3
years of professional experience

Work History

Beauty Advisor

ULTA
11.2021 - 02.2022
  • A seasonal associate
  • Assisted customers, worked cash register, replenished, unloaded freight, etc.

Halloween Assistant Manager

Spirit
09.2021 - 11.2021
  • Was in charge of keeping the stockroom neat and organized
  • Assisted associsates with customer issues as well as register issues, coached employees on performance, ensured that everyone was providing the best customer service.

Associate

BIOMAT USA
11.2020 - 07.2021
  • (Formerly BPL Plasma) Business Development, Made outsourcing calls to potential donors in effort to bring in more donations, maintained and updated signage throughout the center and throughout the area, reached out to local businesses to help promote the donation of plasma at the center, was trained to provide screenings to new and return donors, kept the center neat and clean, ensured that each donor was satisfied with their experience.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Attendant

Texarkana Regional Arts And Humanities Council
03.2020 - 09.2020
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Supported store operations by maintaining clean and organized store atmosphere.

Lingerie Sales Associate

Dillard's
04.2019 - 03.2020
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Fine Arts Degree -

Texarkana College

Bachelor of Science - Psychology and Sociology

Texas A&M University
Texarkana, TX
05.2024

Skills

  • Application Techniques
  • Positive Customer Engagement
  • Security Practices
  • Merchandising and Display
  • Till Counting
  • Item Ticketing and Pricing
  • Loyalty Programs
  • Strong Communication and Interpersonal Skills
  • Loss Prevention Goals Monitoring
  • Goal-Driven
  • Safety and Cleanliness Standards
  • Event Promotion
  • Merchandising
  • Event Planning
  • Returns and Exchanges
  • Merchandise Restocking
  • Meeting Sales Goals
  • Operate Cash Register
  • Speech Clarity
  • Engaging with Diverse Customers
  • Selling Skills
  • Relaxation Techniques
  • Merchandise Recommendations

Hobbies

I love to make works of art with acrylic, gouache, alcohol marker, paint marker, and other various mediums in my spare time. I have a small art business. 


I also love hiking and going on nature walks.

Timeline

Beauty Advisor

ULTA
11.2021 - 02.2022

Halloween Assistant Manager

Spirit
09.2021 - 11.2021

Associate

BIOMAT USA
11.2020 - 07.2021

Attendant

Texarkana Regional Arts And Humanities Council
03.2020 - 09.2020

Lingerie Sales Associate

Dillard's
04.2019 - 03.2020

Fine Arts Degree -

Texarkana College

Bachelor of Science - Psychology and Sociology

Texas A&M University

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KAYLEE BROOKE WAGNER