CAROLLINE OLIVEIRA
Las Vegas,NV
Summary
OVERVIEW Reliable server known for consistent and productive work ethic. Able to maintain an upbeat and positive demeanor in high – stress situations. Enthusiastic team player and fast learner. Engaging and friendly service with a proven track record of customer conflict and complaint resolution. Quick thinker with an inquisitive attitude able to investigate and resolve the problems, products and server issues.
Overview
18
18
years of professional experience
Work History
Banquets Server
M Casino Resort
10.2024 - Current
- Acknowledge of BEO.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, provided friendly and courteous service for guests at all times.
- Maintained guests satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated exceptional teamwork to maintain a smooth flow of service during large-scale events.
- Set up banquet tables and chairs based on event requirements.
- Managed multiple tasks while maintaining composure under pressure in fast-paced banquet environments.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Completed tasks such as cleaning, breakdown, and prepare for future banquets efficiently.
Banquets Stewarding/ Food Runner
Venetian Casino Resort
10.2023 - Current
- Acknowledge of BEO.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Greeted customers and provided outstanding customer service.
- Cleaned and sanitized food preparation and serving areas.
- Cleared tables immediately after guests left in preparation for next party.
- Restocked food supplies in kitchen and organized storage areas.
Server/ Cocktail Waitress
Fogo De Chao Steak House
11.2016 - 09.2023
- Increase service to customer return more often and always being there for their needs
- Setting up/ and closing workstation for the day and for the next shift
- Taking food and drinks orders
- Keep clean and tidy workplace
- Via brasil steak house
Head server
Via Brasil Steak House
05.2013 - 11.2016
- Always providing great customer service and making sure customers are happy and return more often
- Taking food and drinks orders
- Solving issues
- Handling money, 's
- Italian restaurant
Pool Attendant/server
Hooters Casino Hotel
04.2007 - 10.2009
- Moved umbrellas and lounge chairs at request of guests.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Checked side duty list for opening and closing procedures.
- Serving food
Education
College of Southern Nevada
Las Vegas, NVHS -
Danbury High School
Danbury, CTSkills
- SKILLS Customer service
- Bartender license
- Strong communication and leadership
- Strong organizational skills; able to multi-task in a very fast paced
- Team and work environment
- Sales
- Knowledge and thorough understand customers, food safety and
- Sanitation
- Dining Customer Service
- Food Running
- Dish Preparation
- Sales Prowess
- Safe Food Handling
- Buffet Setup and Takedown
- Dining Area Maintenance
- Wine and Beer Recommendations
- Food and Beverage Pairings
- Food Preparation and Safety
- Age Verification
- Dining Room Cleaning and Upkeep
- Workflow Coordination
- Conflict and Complaint Resolution
- Complaint Resolution
Languages
English and português
Native or Bilingual
Spanish
Limited Working
Timeline
Banquets Server
M Casino Resort
10.2024 - Current
Banquets Stewarding/ Food Runner
Venetian Casino Resort
10.2023 - Current
Server/ Cocktail Waitress
Fogo De Chao Steak House
11.2016 - 09.2023
Head server
Via Brasil Steak House
05.2013 - 11.2016
Pool Attendant/server
Hooters Casino Hotel
04.2007 - 10.2009
College of Southern Nevada
HS -
Danbury High School