CarolSue Dibble
Rome,ny
Summary
Dynamic and organized professional with a positive attitude and strong problem-solving skills, honed at Metlife. Proven ability to enhance community engagement and optimize retail environments at Walmart, leading to improved customer experiences. Adept in teamwork and time management, committed to delivering exceptional service and fostering collaboration.
Community-focused professional with a background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Volunteer
Election Day Official
Davenport, NY
11.2016 - 11.2024
- Assisted in organizing community events and activities to enhance local engagement.
- Engaged with community members to promote awareness of volunteer opportunities and resources.
- Coordinated logistics for events, including venue arrangements and participant communication.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
retail
Walmart
Oneonta, NY
06.2008 - 08.2009
- Maintained a thorough knowledge of retail products, enabling effective client consultations and support.
- Implemented merchandising strategies that enhanced product visibility at retail locations leading to higher sell-through rates.
- Optimized retail spaces with effective product displays, improving customer flow and increasing sales.
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
Customer Service Representative
Metlife
Utica, NY
01.2000 - 06.2005
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed high-volume calls while maintaining a positive customer experience and ensuring service quality.
- Documented customer interactions in CRM system to track and improve service outcomes effectively.
- Collaborated with team members to streamline processes, enhancing overall workflow efficiency.
- Managed inbound calls, addressing inquiries and resolving issues efficiently.
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
Bachelor of Science - Human Services With Concentration in Child & Family
Southern New Hampshire University
Hooksett, NH07-2022
High School Diploma -
Whitesboro Senior High School
Marcy, NY06-1993
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Leadership qualities
- Community service
- Time management
- Decision-making
- MS office
- Deadline adherence
- Conflict resolution
Certification
- Rape Crisis Counselor- 30 hrs August 2020-June 2021
- Answer the Delaware County Domestic Violence hotline
- Assist domestic violence survivors with rape kit at the local hospital
Timeline
Volunteer
Election Day Official
11.2016 - 11.2024
retail
Walmart
06.2008 - 08.2009
Customer Service Representative
Metlife
01.2000 - 06.2005
Bachelor of Science - Human Services With Concentration in Child & Family
Southern New Hampshire University
High School Diploma -
Whitesboro Senior High School