Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carolyn Alkema

Milton,FL

Summary

Dynamic customer service professional with a proven track record at Dollar General Store, enhancing customer satisfaction through effective problem-solving and exceptional service. Skilled in cash handling and inventory management, I demonstrate reliability and a strong work ethic, consistently achieving positive feedback and fostering loyalty among customers.

Professional retail worker with strong track record in delivering outstanding customer service and maintaining efficient checkout operations. Known for effective teamwork, adaptability, and consistently meeting goals in fast-paced environments. Skilled in cash handling, problem-solving, and communication, ensuring smooth and accurate transactions. Dependable and focused on driving positive results for both customers and colleagues.

Experienced with cash handling, customer service, and POS systems. Utilizes effective communication to ensure customer satisfaction and operational efficiency. Knowledge of inventory management and maintaining organized workspaces.

Overview

38
38
years of professional experience

Work History

Associate/Cashier

Dollar General Store
03.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Reviewed new promotions and monitored price changes.
  • Resolved customer complaints promptly, maintaining professionalism while working towards a satisfactory resolution.
  • Trained new employees on cashier procedures, improving overall efficiency and productivity of the team.
  • Greeted customers warmly upon entering the store, creating a welcoming atmosphere conducive to repeat business.
  • Provided exceptional customer service, resulting in numerous positive reviews and commendations from customers.
  • Assisted in inventory management, contributing to improved stock levels and product availability.
  • Demonstrated knowledge of store layout to help direct customers searching for specific items or departments.
  • Balanced multiple tasks simultaneously during busy periods, keeping lines moving quickly without sacrificing quality or accuracy of transactions.
  • Helped maintain an orderly flow of customers through checkout lanes to minimize wait times.
  • Streamlined checkout procedures for faster service and reduced wait times.
  • Proactively identified opportunities to upsell products or services during transactions, increasing average transaction value.
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Worked with other associates to support cashiers and management needs.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Retrieved items for customers and verified prices.
  • Replenished shelves regularly to meet customer demand and maximise sales.

Warehouse Worker

AmerisourceBergen
01.2022 - 01.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.

Caretaker

Home
02.2014 - 05.2019
  • Provided compassionate care to my mother, assisting her with daily tasks such as meal preparation and personal grooming.

Data Entry/Order Entry Clerk/Customer Service Representative

Ronsin Photocopy
02.1991 - 01.2014
  • Completed accurate order entry and data verification.
  • Documented shipping information for orders and tracked packages when necessary.
  • Assisted customers with product and service selections.
  • Processed cash payments and credit and debit card transactions.
  • Assisted in training new hires, sharing best practices for efficient order entry procedures.
  • Ensured compliance with company policies when handling sensitive customer information during the order entry process.
  • Focused on continuous improvement in personal performance metrics such as speed, accuracy, and error rate.
  • Supported team members during peak times, balancing workload within the department efficiently.
  • Managed high-volume order periods effectively, maintaining accuracy under pressure.
  • Kept detailed records of all transactions, ensuring accurate documentation for future reference or audits if needed.
  • Reduced order discrepancies by diligently verifying and correcting input data.
  • Enhanced customer satisfaction with accurate and timely order processing.
  • Maintained up-to-date knowledge of product offerings to provide accurate information for customers and internal teams.
  • Liaised between departments to clarify order details and prevent miscommunication errors.
  • Participated in team meetings aimed at improving overall departmental efficiency and effectiveness.
  • Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.
  • Assisted colleagues in troubleshooting system-related issues that affected the ability to enter or track orders accurately.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Processed customer orders in line with established policies and procedures.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Communicated with customers to address order inquiries, changes and cancellations.

Receptionist

I and E Systems
03.1989 - 01.1991
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Customer Service/Optical Receptionist

Opal Lite, Inc.
10.1987 - 02.1989
  • Provided support for office operations by ordering supplies, maintaining equipment, and organizing files as needed.
  • Efficiently processed payments and managed financial transactions, ensuring accuracy in daily accounting tasks.
  • Managed incoming phone calls professionally, ensuring accurate message taking and prompt response times.
  • Assisted patients with insurance claims and provided guidance on coverage details.
  • Developed strong relationships with Optometrists, leading to increased loyalty and repeat business.
  • Supported optical sales team by providing product knowledge, offering recommendations, and assisting with inventory management.
  • Enhanced patient satisfaction by providing efficient and friendly service at the front desk.

Education

High School Diploma -

Mountain View High School
El Monte
06-1987

Skills

  • Energy and enthusiasm
  • Customer service
  • Patience and empathy
  • Restocking shelves
  • Customer assistance
  • Workplace safety
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Cash handling
  • Cleaning procedures
  • Professionalism and courtesy

Languages

English
Dutch
Limited Working

Timeline

Associate/Cashier

Dollar General Store
03.2024 - Current

Warehouse Worker

AmerisourceBergen
01.2022 - 01.2024

Caretaker

Home
02.2014 - 05.2019

Data Entry/Order Entry Clerk/Customer Service Representative

Ronsin Photocopy
02.1991 - 01.2014

Receptionist

I and E Systems
03.1989 - 01.1991

Customer Service/Optical Receptionist

Opal Lite, Inc.
10.1987 - 02.1989

High School Diploma -

Mountain View High School

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Carolyn Alkema