Rebecca Taylor
Wilmore,KY
Summary
Dynamic professional with extensive experience in customer service and team leadership at Dollar General Store. Proven ability to enhance sales through effective merchandising strategies and exceptional problem-solving skills. Adept at staff training and employee scheduling, ensuring operational efficiency and a positive work environment. Committed to delivering outstanding service and fostering client loyalty.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Dollar General Store
06.2024 - Current
- Assisted in training new team members on store operations and customer service standards.
- Managed inventory levels to ensure optimal stock availability and minimize shrinkage.
- Coordinated daily schedules to enhance staff productivity and operational efficiency.
- Implemented merchandising strategies to improve product visibility and sales performance.
- Supported store management in executing promotional events and markdowns effectively.
- Delivered exceptional customer service by resolving inquiries and addressing concerns promptly.
- Collaborated with team members to uphold cleanliness and organization throughout the store environment.
- Maintained accurate financial records through regular cash handling and reconciliation processes.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
Cafeteria Worker
Jessamine County Schools
07.2017 - 06.2024
- Prepared and served nutritious meals to students in compliance with dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas to ensure safety standards.
- Operated kitchen equipment efficiently while adhering to safety protocols.
- Collaborated with staff to plan and execute menus that met student preferences and nutritional needs.
- Trained new employees on food preparation techniques and safety procedures.
- Monitored inventory levels, assisting with supply orders to maintain necessary stock for meal service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked condiments, beverages, and utensils per expected use levels.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
Sandwich Artist/Assistant Manager
SUBWAYRestaurants
12.2005 - 06.2022
- Crafted customized sandwiches adhering to customer preferences and dietary restrictions.
- Maintained cleanliness and organization of food preparation areas to ensure safety standards.
- Trained new employees on food assembly techniques and customer service best practices.
- Collaborated with team members to optimize workflow during peak service hours.
- Implemented inventory management practices to reduce waste and improve cost efficiency.
- Assisted in updating menu offerings based on customer feedback and seasonal trends.
- Fostered a positive work environment through effective communication and team-building activities.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Medical Receptionist/Records
Lexington Clinic
05.2000 - 2010
- Managed patient scheduling and appointment coordination with accuracy and efficiency.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained electronic health records, ensuring data integrity and confidentiality compliance.
- Streamlined check-in processes to enhance patient flow and reduce wait times.
- Conducted insurance verification and pre-authorization processes to expedite patient services.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Education
No Degree - Early Childhood Care And Education
BCTC/Sullivan
Lexington, KYHigh School Diploma -
West Jessamine High School
Nicholasville, KY05-2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Retail operations
- Employee scheduling
- Multitasking Abilities
- Problem resolution
- Computer skills
Timeline
Assistant Manager
Dollar General Store
06.2024 - Current
Cafeteria Worker
Jessamine County Schools
07.2017 - 06.2024
Sandwich Artist/Assistant Manager
SUBWAYRestaurants
12.2005 - 06.2022
Medical Receptionist/Records
Lexington Clinic
05.2000 - 2010
No Degree - Early Childhood Care And Education
BCTC/Sullivan
High School Diploma -
West Jessamine High School