CAROLYN ANN KASHIAN KNOX
Camarillo,USA
Summary
Proven leader in strategic account planning and revenue generation, adept at contract negotiation and client relationship management. At Abbott Diabetes Care, spearheaded initiatives that resulted in over $35M annual revenue, demonstrating exceptional skills in sales analysis and cross-functional collaboration. Achieved significant market share growth, highlighting a results-driven approach and commitment to excellence.
Overview
29
29
years of professional experience
Work History
Account Manager
Malibu Forensic Investigation
06.2019 - 08.2024
- Negotiate attorney and client consulting agreements and contracts
- Research property profile, pre and post fire property conditions, and background information to assist professional consultants
- Liaison between attorneys and high profile Malibu homeowners regarding forensic evaluation of landscaping and outdoor fire losses due to Woolsey and Thomas fires
- Schedule vendor and consultant site visits and evaluations (landscape, hardscape, pool, drone and aerial technology, insurance consultants, etc.)
- Provide documentation, reporting and photographic evidence for legal mediation
- Respond to attorney and SCE inquiries and rebuttals and coordinate all problem resolution
National Account Manager, Mail Order / DME
Abbott Diabetes Care (ADC)
Alameda, USA
01.2004 - 03.2013
- Company Overview: Alameda, USA
- Managed large national accounts and distributors with multi-million, multi-state presence resulting in over $35M in annual revenue
- Strategized on opportunities to expand product access as well as achieve reimbursement in Managed Care, through medical benefit and mail order distribution
- Generated sales through effective targeting, relationship building, proposal development, contract negotiations, and pull through activities
- Analyzed new business opportunities, perform financial modeling, develop and execute strategic plans
- Accounts included Advanced Diabetes Supply, Apria Healthcare, CCS Medical Supply, DDP Medical Supply, Emedical Supplies, Mini Pharmacy, and Solara Medical Supplies
- Achieved the following unprecedented outcomes: Largest distribution of the Freestyle Navigator Continuous Glucose Monitor through Apria Healthcare
- Preferred status in Emedical Supplies with over 55% market share
- Largest market share growth year over year in each of 2011 and 2012 within Mini Pharmacy
- Alameda, USA
National Account Manager, Managed Care and Pharma Accounts
TheraSense Sales Corporation
10.2001 - 01.2004
- Targeted opportunities for Managed Care access for the FreeStyle Blood Glucose Monitoring System
- Also developed and implemented a business strategy for use of FreeStyle in clinical trials
- Developed proposals, executed contracts, managed large national accounts, trained researchers and clinicians, and performed overall project management
- Major accomplishments include: Established the first clinical study platform for use of the FreeStyle in large North American and international clinical trials
- Clients included: Amylin pharmaceuticals, ConjuChem, Inc., GlaxoSmithKline, Medtronic MiniMed and Sankyo Pharma Development
- Established first large national contract for use of FreeStyle in a dialysis population through Gambro Healthcare
- Won Florida Medicaid (1.2M lives) contract for FreeStyle preferred drug status (locked out prior to January 2004)
- Initiated three national formulary proposals and formal P&T committee review: WellPoint (20M lives) Health Net Inc (3.8M lives) and Prescription Solutions (3.1M lives)
Director, Business Operations
Health Benchmarks, Inc. (HBI)
Woodland Hills, USA
07.1998 - 10.1999
- Company Overview: Woodland Hills, USA
- Directed day-to-day operations and served as a liaison between project management, analytic, and data management team to ensure excellence in customer service
- Created benchmarks to evaluate, select and manage external vendors
- Worked as part of a multi-disciplinary team responsible for product development in the areas of quality measurement, disease management, and pharmacoeconomic/health outcome studies
- Championed projects that significantly contributed to the company's financial success: Negotiated, executed and managed client contracts and pricing strategies resulting in over $3.5M of annual revenue
- Developed and negotiated realistic health plan performance standards reducing fees for one of the largest western region health plans by approximately $1M in each of 1998 and 1999
- Designed and implemented hospital and physician report cards based on quality and service to increase the competitive advantage of health plans
- Woodland Hills, USA
Manager, Operations, Quality Initiatives Division (QID)
Foundation Health Systems (FHS)
Woodland Hills, USA
11.1995 - 07.1998
- Company Overview: Woodland Hills, USA
- Directed the implementation and evaluation of scientifically based disease management and quality measurement programs (e.g., member and hospital satisfaction) for FHS subsidiaries nationwide (e.g., Health Net)
- Negotiated contracts with vendors, medical groups, employers, purchasing alliances and pharmaceutical companies
- Conducted presentations for health plan customer sales and renewals
- Provided documentation for compliance with healthcare regulatory agencies such as the National Committee for Quality Assurance (NCQA) and responded to broker and employer request for proposals (RFPs)
- Developed Quality Initiatives Division's annual and 3-year business plans including financial and budgetary planning
- Designed and implemented division's first disease management programs, early detection initiatives and prevention programs (e.g., asthma, diabetes, breast cancer, prostate cancer, congestive heart failure programs)
- Built the program management team from the ground up; managed staff recruitment, staff development and overall operations
- Woodland Hills, USA
Education
Master of Public Health - Health Promotion
San Diego State University
San DiegoBachelor of Arts - Animal Physiology, General Psychology
University of California, San Diego
San DiegoSkills
- Report Writing
- Team Training
- Data Analytics
- Client Prospecting
- Preparing contracts
- Advertising
- Account Management
- Contract Negotiation
- Project Management
- Business negotiation
- Client Relationship Management
- Market forecasting
- Revenue Generation
- Sales Analysis
- Cross-Functional Collaboration
- Upselling
- Strategic Account Planning
- Sales negotiations
Additionalskillsandcredentials
- Real Estate License, California, 2016, CalBRE #01995747
- Proficient in Microsoft Office
- MLS database
Skillsandcredentials
- Report Writing
- Team Training
- Data Analytics
- Client Prospecting
- Preparing contracts
- Advertising
- Account Management
Timeline
Account Manager
Malibu Forensic Investigation
06.2019 - 08.2024
National Account Manager, Mail Order / DME
Abbott Diabetes Care (ADC)
01.2004 - 03.2013
National Account Manager, Managed Care and Pharma Accounts
TheraSense Sales Corporation
10.2001 - 01.2004
Director, Business Operations
Health Benchmarks, Inc. (HBI)
07.1998 - 10.1999
Manager, Operations, Quality Initiatives Division (QID)
Foundation Health Systems (FHS)
11.1995 - 07.1998
Master of Public Health - Health Promotion
San Diego State University
Bachelor of Arts - Animal Physiology, General Psychology
University of California, San Diego
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