Carolyn Archbold

Responsible for day to day office procedures, scheduling incoming jobs, creating customer files, and keeping customers informed of the progress on their automotive restorations. Identified and communicated customer needs to the company owner and handled calls and correspondence for him. I was also tasked with responding to all incoming calls , taking deliveries, and greeting incoming customers and vendors.

Worked with FDIC Banking institutions to arrange custom reports of their banking data. Responded to inquiries from banking customers regarding the Star Rating of their chosen institution. Compiled and shipped requested reports.

From 1983 thru 1995 I worked for three major Airlines in the South Florida area,(Carnival Airlines, British West Indian Air, and Northeastern), rotating between Reservations, Customer Service and Baggage Claim. All dealt with meeting Customers needs and concerns, either on the phone or face to face. The Baggage department also required heavy follow-up and follow-thru.

Hart was a new start-up in the world of deregulation of the telephone industry. I interfaced daily between official agencies (FCC, BBB, Department of Consumer Affairs, others) and customers to resolve complaints with service.

• Inspected and investigated customer complaints on returned films.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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