Carolyn Arnold

Regional Leadership & Travel

• Served as Interim Lead for another regional clinic, managing their daily workflows and solving local issues until a permanent replacement was found.
• Traveled cross-country to Arizona as a corporate trainer to teach staff at other locations how to use a new company-wide system.
• Handled complex regional tasks, including out-of-network Medicaid queues and on-demand primary care patient requests.

Staff Management & Training

• Supervised daily front-office operations, serving as the go-to problem solver and the main bridge between front-desk staff and upper management.
• Managed staff logistics, including creating the master schedule, approving PTO, and stepping in to cover front-desk shortages when needed.
• Trained team members on new workplace processes, updated software, and upgraded phone systems.

Clinic Operations & Patient Support

• Coordinated daily clinic workflow by working directly with doctors, nurses, the lab, and radiology to keep patient care moving smoothly.
• Managed patient billing and financials, including checking insurance coverage, processing invoices, collecting copays, and handling daily cash deposits.
• Ran the front desk and portal, answering multi-line phones, checking patients in, scheduling specialty appointments, and answering patient messages online.

• Managed all daily business operations, including licensing compliance, budgeting, and client communications.

• Provided food and beverage service for large-scale events, including weddings, reunions, and corporate parties.