Carolyn Bahr
Madison,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
MT Networks
Madison, United States
01.1990 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Entered orders into computer database system.
- Welcomed, greeted and assisted guests in store,
- Recorded actions taken, issues resolved and information to effectively manage customer accounts.
- Operated POS system to itemize and complete average of cellular customer purchases.
- Stocked shelves and managed inventory through POS database.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
High School Diploma -
Madison High School
Madison, KS1974
Skills
- Needs Assessment
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Order and Refund Processing
- Upselling Products and Services
- Understanding Customer Needs
- Call Documentation
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Report Preparation
- Answering Customer Questions
- Customer Service and Assistance
- Telephone Management
- Cash Register Operations
- Customer Inquiry Response
- Report Creation
- Call Transfers
- Teller Transactions
- Inbound and Outbound Calling
- Credit Card Payment Processing
- Directing Calls
- Dispatching Workers
- Complaint Response
- Patient and Empathetic
- Answering Emails
- Solving Customer Concerns
Timeline
Customer Service Representative
MT Networks
01.1990 - 06.2019
High School Diploma -
Madison High School
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