CAROLYN BOWENS
Midwest City,USA
Summary
Dynamic Case Manager with extensive experience, skilled in client advocacy and crisis intervention. Proven track record in developing individualized service plans and enhancing client autonomy. Adept at organization and multitasking, leveraging community resources to facilitate successful outcomes for diverse populations. Committed to promoting wellness and effective rehabilitation strategies.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Case Manager
North Care
11.2024 - Current
- Created individualized service plans in collaboration with clients, families, and other professionals
- Advocated for patients in healthcare or social service environments to promote wellness and autonomy
- Participated in team meetings to discuss case management strategies for individual cases
Disability Technician III
State of Oklahoma
01.2019 - 11.2024
- Delivered exceptional customer communication and professional telephone handling
- Organized and managed critical documents with precision
- Utilized Skype and Teams to manage organizational tasks efficiently
Case Manager
CoreCivic
03.2015 - 10.2018
- Provided case management, classification, and transitional services to inmates
- Developed, delivered, and planned programs to support inmate rehabilitation
- Taught re-entry skills to prepare inmates for successful societal reintegration
Administrator
Harbor Youth Home for Boys
09.2008 - 02.2015
- Supervised 11 staff and six residents in an all-boys group home facility
- Managed daily operations, staff schedules, and administrative tasks
- Ensured quality care, maintained financial records, and communicated with families
- Oversaw residents' Activities for Daily Living (ADLs)
Eligibility Worker/Family Finder Social Worker
DHS of Kern County
06.2011 - 09.2013
- Evaluated applicants to determine eligibility for public assistance programs
- Processed caseloads in compliance with county and state regulations
- Documented client information and calculated benefit amounts accurately
House Manager/Childcare Worker
Crew's Home for Girls
07.2007 - 04.2011
- Supervised nine staff and six residents in an all-girls group home facility
- Scheduled work hours, coordinated appointments, and collaborated with social service workers
- Maintained accurate case files and assisted external agencies
- Ensured residents' ADLs were consistently met
Rehabilitation Technician
Centre For Neuro Skills
09.1996 - 01.2000
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
Job Coach
SVS
01.1994 - 09.1995
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
Education
BACHELOR'S DEGREE -
HUMAN SERVICES
MASTER'S -
IN ADULT EDUCATION
Skills
- Case management
- Organization and multitasking
- Client advocacy
- Data entry and analysis
- Crisis intervention
- Community resources
- Documentation and reporting
- Records management
Certification
- Case Management
- Peer Recovery Support Specialist
- Wellness Coach
Timeline
Case Manager
North Care
11.2024 - Current
Disability Technician III
State of Oklahoma
01.2019 - 11.2024
Case Manager
CoreCivic
03.2015 - 10.2018
Eligibility Worker/Family Finder Social Worker
DHS of Kern County
06.2011 - 09.2013
Administrator
Harbor Youth Home for Boys
09.2008 - 02.2015
House Manager/Childcare Worker
Crew's Home for Girls
07.2007 - 04.2011
Rehabilitation Technician
Centre For Neuro Skills
09.1996 - 01.2000
Job Coach
SVS
01.1994 - 09.1995
MASTER'S -
IN ADULT EDUCATION
BACHELOR'S DEGREE -
HUMAN SERVICES
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