Carolyn Britt
Huntsville
Summary
Detail-oriented and customer-focused professional with experience in both customer service and title examining/abstracting. Skilled in property research, legal documentation, and client relations, with a proven ability to manage complex cases and deliver accurate results under tight deadlines. Seeking to leverage expertise in title abstracting and examining to contribute to a growing real estate, title, or legal services organization.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Bill Penney Collision
11.2022 - Current
- Serve as the primary point of contact for customers, ensuring excellent service from intake to delivery of repaired vehicles.
- Coordinate repair timelines and updates between customers, insurance companies, and repair teams.
- Handle estimates, billing, and service inquiries with accuracy and professionalism.
- Maintain organized records and ensure customer satisfaction throughout the repair process.
Title Examiner/Tax Resource Specialist
Amrock
06.2020 - 04.2022
- Company Overview: Remote
- Performed title searches, verifying, reviewing, and assembling information.
- Completed full title reports accurately and in a timely manner.
- Collected necessary document copies, including probate, heirship, and lien records.
- Estimated property taxes for refinancing, purchasing, and new construction.
- Researched foreclosures and tax sales.
- Remote
Title Abstractor
Timely Title Services LLC
09.2019 - 04.2020
- Conducted title searches and assembled documentation for full reports.
Title Abstractor
Elite Land Title Inc
10.2017 - 04.2020
- Performed title searches, verified, reviewed, and assembled information.
- Completed accurate full title reports promptly.
- Obtained required probate, heirship, and lien documentation.
Instructional Aide
PESG
08.2018 - 05.2019
- Tutored and assisted students in mastering assignments.
- Supported disabled students with assistive devices and facility access.
Instructional Aide
Appleton Learning
08.2013 - 05.2018
Sales Floor Leader
Family Christian Bookstore
11.2015 - 03.2017
- Scheduled and confirmed appointments.
- Managed filing systems and customer inquiries.
Substitute Teacher
Huntsville City Schools
08.2009 - 05.2013
Education
B.A. - History
Oakwood University
Huntsville, AL01.2009
Paralegal Studies coursework - undefined
Virginia College
Huntsville, AL01.2010
High School Diploma - undefined
Coral Reef Senior High School
Miami, FL01.2003
Skills
- Examining & Abstracting
- Legal Research
- Customer Service
- Data Entry
- Microsoft Office & PowerPoint
- Excel
- Education
Timeline
Customer Service Representative
Bill Penney Collision
11.2022 - Current
Title Examiner/Tax Resource Specialist
Amrock
06.2020 - 04.2022
Title Abstractor
Timely Title Services LLC
09.2019 - 04.2020
Instructional Aide
PESG
08.2018 - 05.2019
Title Abstractor
Elite Land Title Inc
10.2017 - 04.2020
Sales Floor Leader
Family Christian Bookstore
11.2015 - 03.2017
Instructional Aide
Appleton Learning
08.2013 - 05.2018
Substitute Teacher
Huntsville City Schools
08.2009 - 05.2013
Paralegal Studies coursework - undefined
Virginia College
High School Diploma - undefined
Coral Reef Senior High School
B.A. - History
Oakwood University
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