Carolyn Brodeur
Ashby,MA
Summary
Experienced server with strong interpersonal skills and the ability to work effectively with diverse teams. Known for maintaining a positive reputation within both workplace and community settings through reliability, professionalism, and strong communication. Demonstrates excellent time-management skills by successfully balancing school responsibilities with extracurricular commitments while consistently delivering high-quality service.
Overview
2
2
years of professional experience
Work History
Server
The Alamo Texas Barbecue and Tequila Bar
12.2023 - Current
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Supported team during peak hours by efficiently managing food and beverage orders.
- Learned menu items and daily specials to effectively communicate with customers.
- Adapted quickly to changing priorities and tasks in a fast-paced environment.
- Handled cash transactions accurately, ensuring proper processing of payments.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Stocked supplies and utensils, ensuring availability during busy shifts.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Education
Bachelor of Science - Business With Concentration in Marketing
Fitchburg State University
Fitchburg, MA05-2028
Skills
- Dedicated work ethic
- Exceptional customer service
- Hospitality service experience
- Memory retention
- Personal engagement
- Approachable demeanor
- Timely solution proposal abilities
- Ability to assist in complicated tasks
Accomplishments
- Chamber of Commerce, North Central Massachusetts Chamber Foundation Scholarship recipient
- Leadership program participant at LUK Inc.
- Athletic MVP award 2023 and 2024
- Fitchburg State University Deans List 2024-2025
Extracurricular activities
- Collegiate softball
Timeline
Server
The Alamo Texas Barbecue and Tequila Bar
12.2023 - Current
Bachelor of Science - Business With Concentration in Marketing
Fitchburg State University