Carolyn Brown

Manager

MM Finance dba EZ Money Check Cashing

Ankeny

05.2016 - Current

Oversaw daily operations of check cashing services and financial transactions.
Trained employees on customer service best practices and compliance standards.
Implemented procedures to enhance accuracy in cash handling and reporting.
Resolved customer inquiries and issues to uphold service quality standards.
Conducted regular audits to ensure adherence to financial regulations and policies.
Enforced customer service standards and resolved customer problems to uphold quality service.
Coached, mentored and trained team members in order to improve their job performance.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained employees on additional job positions to maintain coverage of roles.
Ensured compliance with all applicable laws, regulations, industry standards.
Created monthly reports for senior management summarizing operational performance metrics.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Managed inventory levels to meet demand without overstocking, reducing waste.
Conducted performance evaluations, providing feedback and coaching for team development.
Conducted performance reviews for team members.
Oversaw daily operations, maintaining efficiency and quality standards.
Ensured compliance with industry regulations and company policies.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed completed work to verify consistency, quality, and conformance.
Produced thorough, accurate and timely reports of project activities.