Carolyn Brown
Menifee,CA
Summary
Well-connected with Management skills and experience with guests in a Resort setting environment and in the industry of fast food restaurants. Proficiency leader in training and keeping team engaged. Overall providing leadership to recognize by coaching and training as a team to commit and display Customer service consistently
Overview
9
9
years of professional experience
Work History
Assistant F&B Manager
Pechanga Resort Casino
Temecula, CA
10.2023 - Current
- Overall guest experience with attentive service and prompt resolution of issues.
- Positive work environment, fostering strong teamwork and employee morale. Vision Board
- Overall Team morale and efficiency by conducting regular performance evaluations of staff members, identifying areas for development, and providing constructive feedback. Training
F&B Trainer
Pechanga Resort Casino
Temecula, CA
07.2021 - 10.2023
- Customized training materials for various Departments in F&B, ensuring relevance to the target audience. 10-17 Team Members for Onboarding.
- Dynamic presentations to facilitate learning and retention among diverse audiences.
- Team-building exercises that fostered collaboration and communication among department members.
- Facilitate supplementary learning material to support structured lessons.
General Manager
Polly Pies KFC LLC
Hemet, CA
06.2017 - 06.2021
- Effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Education
Associate of Arts - Organizational Leadership
Mt San Jacinto College
San Jacinto, CA06.2018
Skills
- Food and Beverage Operations
- Recruitment Hiring and Retention
- Delegating Assignments and Tasks
- Scheduling Staff
Timeline
Assistant F&B Manager
Pechanga Resort Casino
10.2023 - Current
F&B Trainer
Pechanga Resort Casino
07.2021 - 10.2023
General Manager
Polly Pies KFC LLC
06.2017 - 06.2021
Associate of Arts - Organizational Leadership
Mt San Jacinto College