Carolyn Burgess
Minneapolis,MN
Summary
Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction.
Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Overview
16
16
years of professional experience
Work History
Crew Leader
Seal Pros
Wayzata, MN
07.2019 - Current
Crew Leader
Sno Pros
Wayzata, MN
11.2017 - Current
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Monitored overall team and individual employee performance and compiled data into project reports for supervisor.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members and customers to keep everyone informed.
- Transported daily work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Supervised crew of Number employees in general maintenance and asphalt patching.
- Mitigated onsite issues by patiently listening to employee complaints and finding appropriate methods for resolution.
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
- Monitored company inventory to keep stock levels and databases updated.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
Property Inspector
Vince Heinz
Savage , MN
07.2008 - 07.2009
- Checked into potential license violations and permit concerns to isolate and remedy issues.
- Carefully evaluated use of government property to determine compliance with Type requirements.
- Gathered data, physical samples and photographic evidence of alleged issues.
- Noted violations and issued documentation such as stop work orders to contractors or owners.
- Re-inspected commercial and residential constructions which previously failed inspections.
- Investigated complaints, incidents and accidents at work sites.
- Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Documented recurrent issues and worked with contractors to prevent re-occurrence.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
- Prepared variety of different written communications, reports and documents.
Painter Laborer
Auto Mint
Savage , MN
01.2006 - 07.2008
- Used brushes, spray guns and paint rollers to paint surfaces.
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
- Used putty knives and caulking guns to fill cracks, holes and joints with plaster, putty and caulk.
- Used sandpaper, scrapers, grinders and steel wool to smooth surfaces.
- Managed daily operations by scheduling and coordinating appointments, assisting customers in selecting and matching colors and preparing invoices and bank deposits.
- Calculated amounts of required materials and approximate time to complete each project to estimate project costs.
- Met with clients to discuss color and finish options and other design details.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Interacted with clients to report progress and verify timetable for completed work.
- Primed and sealed surfaces to best support paint coats.
Telemarketer
Trico Exterior
Fridley, MN
01.2002 - 07.2006
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Qualified leads and set up customer appointments for outside sales team.
- Escalated concerns or advanced problem calls to management staff.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
- Built relationships with customers using strong persuasion and active listening skills.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Called prospective customers in designated market area to qualify leads.
- Informed current and prospective customers of promotions and new or upgraded products.
- Troubleshot problems for callers and helped independently resolve common issues.
- Answered questions about company offerings with knowledgeable responses about products and services.
Education
Criminal Justice
North Hennepin Community College
Minneapolis, MN01.2015
Skills
- Crew Scheduling
- Code Compliance
- Safe Work Practices
- Teamwork and Collaboration
- Crew Coordination
- New Hire Training
- Verbal and Written Communication
- Work Planning and Prioritization
- Superior Work Ethic
- Physical Agility and Coordination
- Team Player
- Situational Awareness
- Proactive Problem-Solving
- Training and Onboarding
- OSHA Requirements
- Crew Management
- Performance Evaluations
- Safety-First Mentality
- Employee Management
- Professional Relationships
- Schedule Planning
- Individual and Team Goals
- Crack Sealing
- Cash Register Operations
- Supervising Employees
- Customer Loyalty
- Jobsite Safety
- Predictive and Preventive Maintenance
- Supply Management
- Multitasking and Organization
- Rational Decision-Making
- Work Site Preparation
- Shift Coverage
- Job Assignments
- Cash Control
- Detailed Instruction
- Chemical Cleaners
- Installation and Finishing
- Team Meetings
Timeline
Crew Leader
Seal Pros
07.2019 - Current
Crew Leader
Sno Pros
11.2017 - Current
Property Inspector
Vince Heinz
07.2008 - 07.2009
Painter Laborer
Auto Mint
01.2006 - 07.2008
Telemarketer
Trico Exterior
01.2002 - 07.2006
Criminal Justice
North Hennepin Community College