Carolyn Cocozza Scotti
Wilmington,NC
Summary
* Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
* Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
21
21
years of professional experience
Work History
ADMINISTRATIVE ASST/Receptionist
TORRINGFORD WEST APTS.
05.2016 - 11.2017
- Assist manager of subsidized senior housing
- Computer skills specifically yearly recertification
- Reconciles monthly rent payments, deposits
- Collaborate with maintenance setting up work repairs
- Assist residents at the apartment complex
- General administrative functions
CONCIERGE DESK/Receptionist
GEER VILLAGE
05.2015 - 09.2016
- Facilitated personal services for residents, ensuring a high level of satisfaction.
- Managed reservations for resident dinner guests and special marketing events.
- Collaborated with Nursing Department to relay essential information regarding resident needs.
- Monitored requests for housekeeping and maintenance to uphold facility standards.
- Provided transportation advice and business service recommendations to enhance resident experience.
- Opened facility during early shift and secured closure during evening shift.
- Demonstrated active listening skills to effectively address resident inquiries and concerns.
- Received and relayed messages accurately to maintain clear communication.
Sales Assistant
Banking Industry
01.1997 - 01.2011
- Analyzed customer profiles to identify financial needs and recommend appropriate solutions.
- Processed daily investment transactions for financial representatives, ensuring accuracy and compliance.
- Coached new representatives on business processing techniques to enhance productivity.
- Facilitated communication between departments to promote collaboration and drive sales growth.
- Initiated special projects that improved departmental efficiency and workflow.
- Managed outgoing wire transfers, verifying all prior transactions for accuracy.
- Supported processing support operations by assisting in daily workflow tasks.
- Established strong relationships with clients and vendors to enhance service delivery.
Education
Associates Degree - Business & Psychology
Naugatuck Valley Community College
Conneticut01.2012
Associate of Science - Peace Studies, Conflict Resolution & Mediation
Greenfield Community College
Greenfield, MA01-2011
Course Certificates - Windows Based Excel and Word and Business Skills, Outlook
Academy of Learning
Waterbury03.1996
Skills
- High-quality client engagement
- Effective conflict resolution
- Experienced in Microsoft Office applications
- Information oversight
- Effective prioritization
- Collaborative teamwork
- Team organization
- Rapid learning
- Analytical research skills
- File organization
- Prioritization skills
Volunteer Experience
Charlotte Hungerford Hospital, Voluntary Chaplain
Timeline
ADMINISTRATIVE ASST/Receptionist
TORRINGFORD WEST APTS.
05.2016 - 11.2017
CONCIERGE DESK/Receptionist
GEER VILLAGE
05.2015 - 09.2016
Sales Assistant
Banking Industry
01.1997 - 01.2011
Course Certificates - Windows Based Excel and Word and Business Skills, Outlook
Academy of Learning
Associates Degree - Business & Psychology
Naugatuck Valley Community College
Associate of Science - Peace Studies, Conflict Resolution & Mediation
Greenfield Community College