Carolyn Corey
Hazel Crest,IL
Summary
Experienced Customer Service Representative with 10 plus years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
8
8
years of professional experience
Work History
Care Support Specialist 111
Duly Health and Care
01.2021 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Handled an average of 120 inbound calls daily, providing exceptional customer service and support to clients.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Maximus, Inc.
02.2018 - 12.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of health services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Customer Service Agent
Maximus, Inc
06.2017 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix Distance Learning
Tempe, AZ05.2010
Certificate - Coding And Billing
SOUTH SUBURBAN COLLEGE
South Holland06.2006
Skills
- Customer service
- Remote support
- Empathy and patience
- Attention to detail
- Data entry
- Online chat support
- Teamwork
- IT ticket documentation
- Microsoft windows and office
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work from home optionPaid time off401k matchPaid sick leaveFlexible work hoursCareer advancementHealthcare benefitsTimeline
Care Support Specialist 111
Duly Health and Care
01.2021 - Current
Customer Service Representative
Maximus, Inc.
02.2018 - 12.2020
Customer Service Agent
Maximus, Inc
06.2017 - 01.2018
Certificate - Coding And Billing
SOUTH SUBURBAN COLLEGE
Bachelor of Science - Healthcare Administration
University of Phoenix Distance Learning
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