Carolyn Crout
Memphis,TN
Summary
Proven leader with extensive experience at Kroger, adept in operational and retail management. Streamlined processes and enhanced customer satisfaction through strategic initiatives, achieving significant improvements in workflow and team performance. Skilled in timekeeping and fostering collaborative environments, demonstrating a commitment to excellence and a results-driven approach.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Management
Kroger
01.2022 - 11.2023
- Streamlined workflow processes within the team by implementing efficient project management techniques for better time management.
- Spearheaded change management initiatives related to information management system upgrades or migrations, minimizing disruptions to ongoing operations.
- Maintained and updated influencer relationship management workflow.
- Kept management updated with regular status reports.
- Ensured accurate inventory management, conducting regular audits, and reporting discrepancies to management.
- Supported management with administrative tasks such as scheduling, inventory management, and monitoring daily sales reports.
- Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
Management
Kroger
12.2021 - 01.2022
- Maintained and updated influencer relationship management workflow.
- Kept management updated with regular status reports.
- Ensured accurate inventory management, conducting regular audits, and reporting discrepancies to management.
- Prepared and submitted daily [Type] reports to management.
- Supported store management with inventory management tasks, ensuring adequate stock levels at all times.
Store Leader
Kroger
12.2018 - 12.2021
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
District Coordinator
Kroger
11.2008 - 12.2018
- Enhanced district programs by implementing strategic initiatives and coordinating with stakeholders.
- Conducted regular site visits to monitor progress towards established goals, offering feedback and support as needed.
- Launched new extracurricular programs designed to increase student engagement both inside and outside the classroom.
- Established partnerships with community organizations to provide additional resources and support for students in need.
Customer Service Manager
Kroger
04.1994 - 11.2008
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Cashier/Supervisory Specialist
Kroger
04.1974 - 04.1994
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Certification in Management - Management
Kroger
01.2009
Bachelor of Arts - Social Work
LeMoyne-Owen College
Memphis, TN04.1979
Skills
- Timekeeping Management
- Operational management
- Timecard Management
- Customer Management
- Retail Management
Affiliations
- Brown Baptist Church
Certification
- Management, Kroger - 2008-2009
Timeline
Management
Kroger
01.2022 - 11.2023
Management
Kroger
12.2021 - 01.2022
Store Leader
Kroger
12.2018 - 12.2021
District Coordinator
Kroger
11.2008 - 12.2018
Customer Service Manager
Kroger
04.1994 - 11.2008
Cashier/Supervisory Specialist
Kroger
04.1974 - 04.1994
Certification in Management - Management
Kroger
Bachelor of Arts - Social Work
LeMoyne-Owen College
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