Carolyn Day
Pleasant Hill,CA
Summary
Dynamic professional with a proven track record at CDS, excelling in vendor evaluation and relationship management. Adept at issue resolution, I negotiated contracts that enhanced profitability while ensuring quality. My leadership in high-pressure environments fosters team growth and customer satisfaction, consistently delivering exceptional service and operational excellence.
Overview
32
32
years of professional experience
Work History
Vendor for Costco
CDS
08.2022 - Current
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
Bartender-Banquet Server
Rennaisance Marriot Hotel
02.2011 - 03.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Server
City Club of Baton Rouge
06.2008 - 10.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
White Oak Plantation
01.2006 - 09.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Floor Captain
Moraga Country Club
03.2002 - 10.2005
- Enhanced team performance through effective communication and leadership, ensuring smooth operations during peak hours.
- Maintained open lines of communication with servers, offering guidance and support as needed to facilitate their growth within the company.
- Trained new employees on restaurant policies, menu items, and service standards, leading to increased staff competency.
- Conducted pre-shift meetings with servers to review daily specials, event bookings, and anticipated needs for efficient shift preparation.
- Improved customer satisfaction by efficiently managing the dining floor and addressing guest concerns promptly.
Banquet Captain
Zandonellas Restaurant
01.1993 - 09.2001
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
Education
High School Diploma -
Dickinson High School
Jersey City, NJ06-1976
Skills
- Issue resolution
- Vendor evaluation
- Relationship management
- Business planning
Timeline
Vendor for Costco
CDS
08.2022 - Current
Bartender-Banquet Server
Rennaisance Marriot Hotel
02.2011 - 03.2015
Server
City Club of Baton Rouge
06.2008 - 10.2010
Assistant Manager
White Oak Plantation
01.2006 - 09.2008
Floor Captain
Moraga Country Club
03.2002 - 10.2005
Banquet Captain
Zandonellas Restaurant
01.1993 - 09.2001
High School Diploma -
Dickinson High School
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