Carolyn Day
Pleasant Hill,CA
Summary
Dynamic professional with a proven track record at CDS, excelling in vendor evaluation and relationship management. Adept at issue resolution, I negotiated contracts that enhanced profitability while ensuring quality. My leadership in high-pressure environments fosters team growth and customer satisfaction, consistently delivering exceptional service and operational excellence.
Overview
32
32
years of professional experience
Work History
Vendor for Costco
CDS
Concord, CA
08.2022 - Current
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
Bartender-Banquet Server
Rennaisance Marriot Hotel
Baton Rouge, LA
02.2011 - 03.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Server
City Club of Baton Rouge
Baton Rouge, LA
06.2008 - 10.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
White Oak Plantation
Baton Rouge, LA
01.2006 - 09.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Floor Captain
Moraga Country Club
Moraga, CA
03.2002 - 10.2005
- Enhanced team performance through effective communication and leadership, ensuring smooth operations during peak hours.
- Maintained open lines of communication with servers, offering guidance and support as needed to facilitate their growth within the company.
- Trained new employees on restaurant policies, menu items, and service standards, leading to increased staff competency.
- Conducted pre-shift meetings with servers to review daily specials, event bookings, and anticipated needs for efficient shift preparation.
- Improved customer satisfaction by efficiently managing the dining floor and addressing guest concerns promptly.
Banquet Captain
Zandonellas Restaurant
Pittsburg, CA
01.1993 - 09.2001
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
Education
High School Diploma -
Dickinson High School
Jersey City, NJ06-1976
Skills
- Issue resolution
- Vendor evaluation
- Relationship management
- Business planning
Timeline
Vendor for Costco
CDS
08.2022 - Current
Bartender-Banquet Server
Rennaisance Marriot Hotel
02.2011 - 03.2015
Server
City Club of Baton Rouge
06.2008 - 10.2010
Assistant Manager
White Oak Plantation
01.2006 - 09.2008
Floor Captain
Moraga Country Club
03.2002 - 10.2005
Banquet Captain
Zandonellas Restaurant
01.1993 - 09.2001
High School Diploma -
Dickinson High School