Raven Black
Beverly Hills
Summary
Dynamic Vendor Relations Coordinator and manager demonstrating success by enhancing team productivity through innovative process improvements. Skilled in vendor management and conflict resolution, I successfully implemented training programs that elevated employee engagement and satisfaction, fostering a collaborative work environment and becoming the glue of the team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Vendor Relations Coordinator
Florida's Antique Mall
Inverness
02.2025 - 03.2026
- Managed vendor relationships, negotiating contracts for favorable terms
- Developed and implemented strategies to improve productivity and streamline processes
- Maintained high standards of quality control to ensure customer satisfaction
- Oversaw hiring process, conducting interviews and selecting candidates aligned with company culture and role requirements
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Managed multiple projects simultaneously within established timelines
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
- Increased team productivity by implementing new workflow processes and tools
- Developed and executed strategies to improve employee engagement and retention
- Mentored and coached employees to develop their skills and advance within the organization
- Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives
Manager
Florida's Antique Mall
Inverness
02.2025 - 03.2026
- Led a team of employees, providing guidance and support to ensure efficient operations
- Managed daily operations, including scheduling, inventory management, and customer service
- Conducted performance evaluations, identifying improvement areas and implementing targeted training programs
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Developed and implemented strategies that streamlined processes and enhanced overall productivity
- Implemented technology systems that improved operational efficiency and reduced manual workload
- Managed multiple projects simultaneously within established timelines
- Identified areas for process improvement through data analysis
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
Assistant Manager
Florida's Antique Mall
Inverness
02.2025 - 03.2026
- Assumed managerial responsibilities in manager's absence, overseeing daily operations and ensuring continuity
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Analyzed sales data to identify trends and opportunities, implementing strategies that enhanced overall performance
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Conducted regular inventory checks to ensure accurate stock levels and reduce loss due to shrinkage
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Collaborated with the management team to develop and implement operational policies and procedures
Custodian
Citrus County Library System
Beverly Hills
01.2024 - 04.2025
- Created and executed cleaning schedules for multiple buildings, ensuring thorough and timely cleaning of all areas
- Trained new custodial staff members on proper cleaning techniques, safety protocols, and equipment operation
- Performed regular inspections to ensure cleanliness standards were met or exceeded in all areas
- Collaborated with facility managers to address specific cleaning needs or concerns within the building
- Responded promptly to maintenance requests from staff or tenants, resolving issues efficiently and effectively
- Developed strong relationships with building occupants through open communication channels and proactive problem-solving
- Upheld cleanliness and sanitation standards in assigned areas through consistent sweeping, mopping, vacuuming, and dusting
- Ensured proper disposal of waste materials according to established guidelines
- Stocked and replenished cleaning supplies to ensure availability for daily tasks
- Followed safety protocols and used appropriate personal protective equipment (PPE) when handling hazardous substances or operating machinery
- Collaborated with team members to coordinate cleaning schedules and prioritize tasks based on urgency
- Adhered to company policies and procedures related to cleanliness, hygiene, and infection control measures
- Established a checklist system for daily/weekly/monthly tasks, streamlining workflows across multiple locations
- Ensured compliance with health and safety regulations by properly handling cleaning chemicals and following established protocols
- Demonstrated attention to detail by thoroughly inspecting assigned areas for cleanliness before completing each task
Shift Supervisor/Closing Manager
CVS
04.2019 - 09.2020
- Cash management- closing tills, collecting deposit
- Direct supervision of staff members- assisting with vendor transactions, ensuring safety of all coworkers/customers, performing regulatory corporate phone calls
- Processed customer transactions accurately and efficiently at the front end, ensuring a positive shopping experience
- Handled cash, credit card, and check payments with precision and attention to detail
- Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with product location
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for customers
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Utilized point-of-sale (POS) system proficiently to process transactions quickly without compromising accuracy or security protocols
- Implemented strategies to streamline processes, enhancing overall productivity
- Oversaw daily operations, coordinating scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Addressed customer complaints promptly, ensuring a positive brand image and customer loyalty
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
Seasonal Assistant
WHISPERING PINES PARK
03.2019 - 08.2019
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Cash management- opening/closing till, collecting reservation deposits/ payments, securing payment from patrons
- Maintained balanced cash drawer, promptly reconciling discrepancies to ensure accurate financial reporting.
- Delivered exceptional customer service by greeting customers warmly and effectively resolving their inquiries or concerns.
- Assisted with reservations, schedule creation, and communication with patrons and city officials while performing janitorial tasks.
- Maintained confidentiality of sensitive financial information during transactions
Sales Associate
WALMART
Inverness
06.2018 - 10.2018
- Assisted customers by providing high-quality service and addressing inquiries effectively
- Managed stock levels by ensuring full shelves and racks, keeping popular items in stock, and maintaining organized displays
- Conducted regular stock checks and restocked shelves to support inventory management
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Customer Service Representative
LOWES
Inverness
01.2017 - 07.2017
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Provided high-volume customer assistance at customer service desk, completing returns and addressing customer questions and concerns effectively
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Managed billing inquiries through accurate processing of payments, refunds, adjustments, and account updates
- Coordinated returns and tracked shipments to ensure timely order fulfillment
Education
High School Diploma -
Citrus High School
Inverness, FLSome College (No Degree) -
Florida Gateway College
Lake City, FLSkills
- Vendor Relations
- Client rapport building
- Vendor management
- Quality customer service
- Customer relationship management
- Problem solving
- Data analysis
- Spot troubleshooting
- Team leadership
- Project management
- Microsoft Excel
- Microsoft Office
- Google Workspace
- Cash management
- Inventory management
- Purchasing
- Sales
- Retail Management
- Administrative experience
- Interviewing
- Time management
- Appointment scheduling
- Organizational skills
- Multitasking
- Attention to detail
- Effective communication
- Phone communication
- Phone etiquette
- Teamwork
- Client relations
- Leadership
- Supervising experience
- Conflict resolution
- Issue resolution
- Customer management
- Creativity
- Communication
- Cash handling
- Data Entry
- Filing
- Clerical experience
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Basic math
- Retail sales
- Cold calling
- POS
- Cash register
- Self motivation
- Flexibility
- Adaptability
- Heavy lifting
- Cleaning Experience
- Custodial Experience
- Maintenance duties
- Networking skills
- Risk management
- Safety practices
- Safety loading procedures
- Contracts
- Vendor evaluation
- Relationship management
- Employee training
- On the spot troubleshooting
- Analysis skills
- Task prioritization
- Multitasking Abilities
- Professionalism
- Conflict management
- Communication skills
- Customer service
- Issue resolution
- Relationship management
- Safety practices
- Loading safety
- Risk management
- Vendor evaluation
- Task prioritization
- Adaptability
- Professionalism
- Multitasking Abilities
- Self motivation
- Networking skills
- Processing payments
- Purchasing
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Vendor Relations Coordinator
Florida's Antique Mall
02.2025 - 03.2026
Manager
Florida's Antique Mall
02.2025 - 03.2026
Assistant Manager
Florida's Antique Mall
02.2025 - 03.2026
Custodian
Citrus County Library System
01.2024 - 04.2025
Shift Supervisor/Closing Manager
CVS
04.2019 - 09.2020
Seasonal Assistant
WHISPERING PINES PARK
03.2019 - 08.2019
Sales Associate
WALMART
06.2018 - 10.2018
Customer Service Representative
LOWES
01.2017 - 07.2017
High School Diploma -
Citrus High School
Some College (No Degree) -
Florida Gateway College