Carolyn Dobson
Charlotte,NC
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
8
8
years of professional experience
Work History
Manager of Network Contracting
Optum Health
01.2025 - Current
- Guide development of competitive, stable Value-Based Care networks that achieve objections for unit cost performance and trend management. Negotiate terms of contract with applicable personnel to maximize Optum profitability.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Senior Network Program Consultant
Optum Insight
11.2022 - 02.2025
- Managed multiple Primary Care Medical Groups for Optum’s In-Office Assessment program for Medicare Advantage patients. Provided analysis and consultative strategies to improve documentation for Quality/CMS-HCC Risk Adjustment to healthcare providers and ancillary staff.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Consistently met or exceeded performance targets through careful planning, organization, and diligent oversight of project tasks.
- Mentored junior team members, sharing industry knowledge and best practices to foster professional growth.
- Delivered impactful presentations to stakeholders, highlighting key program achievements and outcomes.
Clinic Nurse Manager/Operating Room Nurse
The Center for Facial Surgery & Laser
11.2020 - 11.2022
- Coordinated clinical care with physician based on my assessment of surgical patients to enhance healing and recovery. Managed PACU recovery and education of all surgical patients.
- Evaluated patient outcomes to identify trends and develop targeted interventions for improving overall clinic performance.
- Collaborated with interdisciplinary teams to provide coordinated care for patients with complex medical needs.
- Ensured compliance with regulatory requirements by staying current on industry standards and updating clinic policies accordingly.
Clinical Coordinator
Novant Health
05.2017 - 11.2020
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
Education
Associate of Science - Nursing
Mercy College of Nursing
Charlotte05-2015
Bachelor of Science - Biology, Exercise Science
Wright State University
Dayton, OH06-2000
Skills
- Management and mentorship expertise
- Clinical experience in direct patient care
- Advanced Excel analytics
- Innovative presentation creation
- Analytical problem-solving
- Strategic planning
- Operations management
- Project management
- Performance management
- Negotiation
- Business development
- Key performance indicators
- Contract management
Timeline
Manager of Network Contracting
Optum Health
01.2025 - Current
Senior Network Program Consultant
Optum Insight
11.2022 - 02.2025
Clinic Nurse Manager/Operating Room Nurse
The Center for Facial Surgery & Laser
11.2020 - 11.2022
Clinical Coordinator
Novant Health
05.2017 - 11.2020
Associate of Science - Nursing
Mercy College of Nursing
Bachelor of Science - Biology, Exercise Science
Wright State University
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