Carolyn Easton

● Answers, triages, resolves, and documents incoming calls in a timely fashion.

● Applies knowledge of clinical workflows and patient care standards

● Meets customer call guidelines for service levels, handle time, and productivity goals

● Direct leader for 35+ employees in Women and Infant Services

● Fiscal responsibility overseeing department expenditures and managing budgets

● Participate in strategic planning and conduct program assessment and evaluation

● Manage care for infants 32 weeks gestation and greater

● Support postpartum nurses to provide congruent family-centered care

● Serve as clinical expert for new staff and resource for team members

● Manage care for infants 32 weeks gestation or greater

● Attend deliveries and collaborate with providers and Labor and

Delivery team

● Educate and provide support to patients in family-centered environment

● Exhibits leadership supporting safe and family-centered environment

● Complete performance evaluations and encourage staff development

● Create clinical improvement initiatives through knowledge of evidence- based practice

● Provides safe and comprehensive family-centered patient care

● Demonstrates wide knowledge base supporting various roles throughout Women and Infant Services

● Function as role model and preceptor for new staff to promote and ensure successful teamwork