Carolyn Noland
Akron,OH
Summary
Driven & committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in fast-paced, customer-focused environments, while providing efficient and accurate results.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Soprema
08.2021 - Current
- Manage various customers - both internal & external - to ensure their needs are met in a timely, professional manner
- Process customer orders, accurately & efficiently
- Communicate any delays or additional information required to the customer.
- Partner with various departments - purchasing, production, accounting, logistics, shipping, etc - as needed during order process.
- Multi-task and prioritize workload.
- Provide timely, appropriate solutions and alternatives to potential customer complaints.
Body Shop Administrator
Vandevere Chevrolet Buick Kia
05.2021 - 08.2021
- Provide assistance to customers who have been involved in auto collision incidents, through both phone calls and face-to-face interactions.
- Assist Body Shop Team in completing aspects of the repair process: scheduling appointments, creating repair orders, processing payments, and keeping customers updated on repair timeline.
- Communicate with other departments of the dealership, including sales & service, to assist internal customer needs
- Perform daily and weekly administrative duties - payroll, banking, and accounts receivable
Title Clerk
Vandevere Chevrolet Buick Kia
11.2020 - 05.2021
- Process title documents for customers in a timely manner, to ensure deadlines are met
- Provide assistance to customers during process, keeping them informed of any potential delays, or additional documents needed to complete process.
- Partner with other Title Clerks to best meet customer and work volume needs, taking on additional assignments as needed.
Self Employed
Red Wagon Marketplace
04.2015 - 11.2020
- Created and produced a variety of handmade home decor items
- Utilized various social media forums to grow my client base
- Collaborated with numerous individuals and businesses to create one-of-a kind products & experiences
Sales Manager
Sleep Number Corporation
10.2009 - 04.2015
- Trained team members in successful strategies to meet operational and sales targets
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Interacted with customers on a daily basis, asking open-ended questions to ascertain needs
Assistant Store Manager
Build A Bear Workshop
05.2005 - 10.2009
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Helped with planning schedules and delegating assignments to meet coverage and customer's needs
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Recruited, interviewed and hired individuals who would create exceptional experience for our customers
Education
High School Diploma -
Northwest High School
Canal Fulton05.1989
Skills
- Highly motivated self-starter Always seeking new knowledge & experiences
- Team player Ability to recognize the different talents & skills of fellow team members and the importance of each person's role to the overall success of the job at hand
- Well organized & detail oriented No aspect of the process is too small
Timeline
Customer Service Specialist
Soprema
08.2021 - Current
Body Shop Administrator
Vandevere Chevrolet Buick Kia
05.2021 - 08.2021
Title Clerk
Vandevere Chevrolet Buick Kia
11.2020 - 05.2021
Self Employed
Red Wagon Marketplace
04.2015 - 11.2020
Sales Manager
Sleep Number Corporation
10.2009 - 04.2015
Assistant Store Manager
Build A Bear Workshop
05.2005 - 10.2009
High School Diploma -
Northwest High School
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