Summary
Overview
Work History
Education
Skills
Timeline
Involvement
Generic

Carolyn Ewald

Cleveland

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Carrabba’s Italian Grill and Traditions at Scott. Proven ability to multitask effectively while maintaining a warm and welcoming environment. Skilled in training staff and resolving conflicts, demonstrating patience and exceptional communication skills to enhance guest experiences.

Overview

3
3
years of professional experience

Work History

Student Steward

Traditions at Scott, The Ohio State University
10.2025 - Current
  • Cleaning dishes, cups, and silverware and delivering them to the dining room
  • Ensuring a clean dining experience by wiping down tables and countertops and sweeping

Hostess

Carrabba’s Italian Grill
10.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating call-ahead logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took call-ahead information by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Seated guests at tables

Summer Camp Counselor

Lakewood City Schools
06.2023 - Current
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
  • Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.

Hostess

Applebee’s Bar and Grill
02.2024 - 09.2024
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.

Education

Bachelor Of Arts - Political Science

The Ohio State University
Columbus, OH

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Fast learner
  • Attention to detail
  • Positive attitude
  • Phone etiquette
  • Detail-oriented
  • Interactive communication skills
  • Exceptional communication

Timeline

Student Steward

Traditions at Scott, The Ohio State University
10.2025 - Current

Hostess

Carrabba’s Italian Grill
10.2024 - Current

Hostess

Applebee’s Bar and Grill
02.2024 - 09.2024

Summer Camp Counselor

Lakewood City Schools
06.2023 - Current

Bachelor Of Arts - Political Science

The Ohio State University

Involvement

Social Chair for The Ohio State Baton Twirlers Club Team

Carolyn Ewald