Carolyn Ezell
Woodland,CA
Summary
Talented veterinary assistant with a history in human medicine and client services. Lived and worked in Australia as a nurse. Experience in Orthopedic and Neurosurgical post/pre-operative care. Also trained as a Scrub/Scout Nurse, or a surgical technician as it's called here. Since moving back to the USA I have enjoyed working in veterinary medicine, but have decided to transition back into human healthcare. I graduated from UC Davis and plan to become a Physician Assistant with a specialization in surgery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Biological Aid
USDA, AGRICULTURAL RESEARCH SERVICES
- Assisted Dr. Ivan Simko with research and development of disease resistant lettuce strains
- Care of lettuce plants, and fields
- Seed harvesting
- Seed cleaning and sorting
- Preparing and worldwide shipping of seeds to other labs
- Greenhouse maintenance
- Soil sterilization
- Harvesting plants
- Assessing and recording disease progress in lettuce.
Client Services Coordinator
Woodland Vet Hospital
02.2023 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Answer a constant flow of customer calls with minimal wait times.
- Update account information to maintain customer records.
- Field calls to the emergency line and provide appropriate scheduling/recommendations, based pet's condition
- Participate in team meetings and training sessions to stay informed about product updates and changes.
- Analyze customer service trends to discover areas of opportunity and provide feedback to management.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Veterinary Assistant/Client Services Coordinator
BANFIELD PET HOSPITAL
06.2016 - Current
- Assist with patient exams on small animals and exotics
- Collect samples for lab analysis
- Coordinate with clients, provide support and information for healthy pet care
- Abaxis, and IDEXX blood work machines
- Instrument sterilization
- Record keeping
- Specimen preparation
- Microscope use for diagnostics
- Sterile/Clean/Aseptic technique
- Venipuncture
- IV catheterization.
Medical Scribe
SCRIBE AMERICA, UC DAVIS DERMATOLOGY
06.2022 - 12.2022
- Obtain/record medical notes for the Doctor
- Maintain accurate medical records using EMR.
Barn Technician
SPCA OF MONTEREY COUNTY, BARN
07.2011 - 12.2012
- Care and feeding of 40+ equines, poultry, rabbits, goats, and other barn animals
- Administration of medications to equines, poultry, rabbits, goats, and other barn animals
- Maintenance of the barn facilities (round pens, paddocks, stalls, acreage with pens and watering troughs)
- Operate tractor with/out attached trailer
- Transport equines
- Assist Humane Officers with equine seizures
- Wound care under instruction of veterinarian
- Halter training
- Ground work
- Assist veterinarian with examinations and dental floats
- Assist Ferrier with equines.
Scrub Scout Nurse
WESLEY HOSPITAL, SURGICAL SUITE
09.2006 - 04.2008
- Prep theatre for surgery
- Assist surgeon as scrub nurse (in sterile field)
- Assist surgical team as scout nurse
- Oversee patients in pre-op
- Transport patients to/from surgery and pre-post-op
- Break down surgical theatre
- Surgical departments that I have scrubbed into: Neuro, Urology, General, Gynecology, Plastics, Dental, and C-sections
- Surgical departments I have scouted for: All of the above and Cardiovascular.
Endorsed Enrolled Nurse
The Wesley Hospital
09.2005 - 09.2006
- Administered medications via oral, subcutaneous, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients and families on managing post-treatment home care needs and medication administration.
Education
Global Disease Biology -
UNIVERSITY OF CALIFORNIA
Davis, CA06.2023
Associate in Biology -
MONTEREY PENINSULA COLLEGE
Monterey, CA01.2016
Diploma of Nursing - Endorsed Enrolled Nursing
Shafston Institute of Technology
QLD, Australia07.2005
Skills
- Surgical Procedures
- Patient History Collection
- Surgery Preparation
- Educating Patients
- Medical Recordkeeping
- Assisting with Procedures
- Schedule Coordination
- Prescription Refills
- Teamwork and Collaboration
- Administering Medications
- Payment Collection
- Following Up with Patients
- Call Transfers
Certification
Perioperative Nurse
Timeline
Client Services Coordinator
Woodland Vet Hospital
02.2023 - Current
Medical Scribe
SCRIBE AMERICA, UC DAVIS DERMATOLOGY
06.2022 - 12.2022
Veterinary Assistant/Client Services Coordinator
BANFIELD PET HOSPITAL
06.2016 - Current
Barn Technician
SPCA OF MONTEREY COUNTY, BARN
07.2011 - 12.2012
Scrub Scout Nurse
WESLEY HOSPITAL, SURGICAL SUITE
09.2006 - 04.2008
Endorsed Enrolled Nurse
The Wesley Hospital
09.2005 - 09.2006
Biological Aid
USDA, AGRICULTURAL RESEARCH SERVICES
Global Disease Biology -
UNIVERSITY OF CALIFORNIA
Associate in Biology -
MONTEREY PENINSULA COLLEGE
Diploma of Nursing - Endorsed Enrolled Nursing
Shafston Institute of Technology
Perioperative Nurse
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