Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Faella

Leesburg,FL

Summary

Well-rounded customer service worker committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Hardworking bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.

Overview

2
2
years of professional experience

Work History

Cook/Prep Worker

Brooklyn Pizzeria
Leesburg, FL
09.2023 - Current
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Monitored stock levels of food items and ordered more when necessary.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

Front Desk Associate

Planet Fitness
Leesburg, FL
02.2023 - Current
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered phone and emails to make reservations and take guest information.
  • Trained newly hired employees on front desk procedures and business operations.
  • Verified and collected client payments.
  • Welcomed large volume of guests and improved overall customer service.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Encouraged guests to participate in rewards programs to promote brand loyalty.

Manager

McDonald's Restaurant
Leesburg, FL
06.2022 - 02.2023
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Education

Nursing

Lake Sumter State College
Leesburg, FL

Skills

  • Project Management
  • Sorting and Labeling
  • Problem-Solving Skills
  • Hospitality Services
  • Staff Management
  • Technical Support
  • Cash Handling
  • Mail Handling
  • Information Protection
  • Listening Skills
  • Drawer Balancing
  • Effective Planning
  • Word Processing
  • Time Management
  • Customer Service
  • Food Handling
  • Supply Restocking
  • Frying
  • Food Presentation
  • Cooking Techniques
  • Food Plating
  • ServSafe Certified
  • Food Preparation
  • Positive and Professional
  • Plating and Presentation
  • Cutting and Slicing Techniques
  • Knife Skills

Timeline

Cook/Prep Worker

Brooklyn Pizzeria
09.2023 - Current

Front Desk Associate

Planet Fitness
02.2023 - Current

Manager

McDonald's Restaurant
06.2022 - 02.2023

Nursing

Lake Sumter State College

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Carolyn Faella