Carolyn Fluharty
Columbus,OH
Summary
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Dependable individual with more than 10 years of customer service experience.
- Possess excellent written and verbal communication skills Able to multi-task and prioritize in a fast-paced environment to meet deadlines.
- Possess the ability to listen attentively, solve problems creatively and exhibit tact and diplomacy to find a common ground and achieve positive results.
- Obtained insurance licenses’ and handles claims in several states.
Overview
28
28
years of professional experience
2006
2006
years of post-secondary education
Work History
Senior Adjuster
North American Risk Services INC.
Columbus, OH
01.2025 - Current
- Evaluated claims to determine coverage and liability issues.
- Negotiated settlements with third parties.
- Collaborated with legal teams on complex cases and litigation strategies.
- Provided exceptional customer service to clients throughout the claims process.
- Developed strategies for efficiently handling large volumes of claims while maintaining quality standards.
- Attended mediations and arbitrations as a representative of the company.
- Interacted with clients throughout the claim process to ensure customer satisfaction.
- Established relationships with vendors and other partners in order to facilitate timely resolution of claims.
Complex Bodily Injury Adjuster
Root Insurance
Dayton, Ohio
01.2019 - 11.2024
- Evaluated bodily injury claims for accuracy and compliance with company standards.
- Negotiated settlements with claimants to reach fair resolutions efficiently.
- Coordinated with legal teams to resolve complex claims involving litigation.
- Investigated claims to determine coverage and liability for bodily injury cases.
- Collaborated with colleagues across departments to identify potential solutions for challenging cases.
- Managed multiple cases simultaneously while meeting deadlines.
Complex Liability Adjuster
State Auto Insurance
Columbus, OH
01.2015 - 01.2019
- Voted onto the board of the Voice
- Achieved Senior status within less than a year’s time
- Achieved “Exceeds” for 2015 Performance rating
- Obtained adjuster’s license
- Working toward AIC certificate
- Selected for the Auto CARE/Casualty collaboration
- Evaluated liability claims to determine coverage and settlement options.
- Conducted thorough investigations to gather evidence and support claim decisions.
Claim Service Representative
K-Force/State Auto Insurance Companies
Columbus, OH
01.2014 - 12.2015
- Was one of the top two performers in CMS project
- Responsible for maintaining the Vendor Support Inbox and replying in a timely manner with accurate information
- Highly effective in the 1099 project and have become an essential resource for information regarding tax ID numbers
Trainer/Customer Service
Bloomin’ Brands
Dayton/Hilliard, OH
01.2008 - 12.2014
- Provided training and development to new employees through detailed documentation as well as continuous follow up
- Balanced nightly sales, credits and comps at 100% accuracy
- Ability to multitask and work in a fast paced environment while paying attention to detail for accuracy.
Administrative Assistant
LaComedia Dinner Theatre
Springboro, OH
01.1998 - 12.2010
Assistant Store Manager
Gymboree
Dayton, OH
01.2007 - 12.2009
Assistant Store Manager
Victoria’s Secret
Dayton, OH
01.2001 - 12.2007
Education
Certificate of Completion - English Literature Major
Sinclair Community College
Skills
- Settlement negotiation
- Litigation collaboration
- Customer service
- Bodily injury assessment
- Effective communication
- Casualty claims
- Claims evaluation
- Problem solving
- Evaluating claims
- Negotiation strategies
- Customer relationship management
- Claim investigation
- Time management
Business References
- Ericka Bock, State Auto Insurance, Manager, (614) 917-4203
- Shari Rossi, LaComedia Dinner Theatre, Box Office Manager, (937) 746-4554
Tests
Data Entry Alpha Numeric [Onscreen], 02/04/14, 00:03:22, 100, 8798, 100
Timeline
Senior Adjuster
North American Risk Services INC.
01.2025 - Current
Complex Bodily Injury Adjuster
Root Insurance
01.2019 - 11.2024
Complex Liability Adjuster
State Auto Insurance
01.2015 - 01.2019
Claim Service Representative
K-Force/State Auto Insurance Companies
01.2014 - 12.2015
Trainer/Customer Service
Bloomin’ Brands
01.2008 - 12.2014
Assistant Store Manager
Gymboree
01.2007 - 12.2009
Assistant Store Manager
Victoria’s Secret
01.2001 - 12.2007
Administrative Assistant
LaComedia Dinner Theatre
01.1998 - 12.2010
Certificate of Completion - English Literature Major
Sinclair Community College