Carolyn Fortier
Poulsbo
Summary
Dynamic Customer Service Representative with Labcorp of America, adept at problem solving and fostering client relations. Successfully enhanced customer satisfaction through effective communication and creative solutions, while streamlining service processes. Recognized for maintaining detailed records and collaborating with teams to resolve complex issues, ensuring a seamless customer experience.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Labcorp of America
Poulsbo
02.2005 - 05.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
J.Curtis Christian
Harahan,La06-1970
Some College (No Degree) - Compute Science
Santa Rosa Junior College
Santa Rosa, CASkills
- Problem solving
- Time management
- Active listening
- Team collaboration
- Paperwork processing
- Shipping and logistics
- Route management
- Creative problem solving
- Client relations
Affiliations
- I have worked with customer service with Labcorp for 24years.Before that I worked in a variety of careers such as courier services,shipping experiences,courtest clerk at Vons.
Timeline
Customer Service Representative
Labcorp of America
02.2005 - 05.2025
High School Diploma -
J.Curtis Christian
Some College (No Degree) - Compute Science
Santa Rosa Junior College
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