Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Green

Pendergrass,GA

Summary

Experienced in WMS, Workers' Compensation, EDI, Health Benefits, Microsoft applications, packing, problem resolution, RF scanner, data entry, research, data validation, and submission of confidential information. Computer literate, quick learner, ability to multitask, and exhibit great attention to detail. Seeking opportunity to maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills which displays facets of experience, including technical and soft skills in a dynamic environment.

Overview

10
10
years of professional experience

Work History

Ecommerce Associate

Carter's Inc.
02.2020 - 04.2023
  • Exhibited flexibility and efficiency in administrative and general warehouse duties in other departments as needed in Distribution Center
  • Used WMS software on computer and RF scanner to generate collates or labels needed to ship merchandise for customers, wholesale and retail
  • Worked on USPS manifest desk for ecommerce orders, wholesale and retail. Communicated with management and trainers throughout various departments
  • Scanned, sorted and counted items that were packed in bags or boxed per customer's order, then placed on conveyor belt. Operated with great accuracy rate as customer focused mindset is pivotal
  • Position required attention to detail, accuracy, time management and ability to problem solve
  • Performed tasks while standing in place for long periods of time. Cleaned work area and maintained COVID-19 and safety standards.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences

Seasonal Ecommerce Associate

Carter's Inc.
07.2019 - 12.2019
  • Double-checked customer orders and information before packing order to prevent unnecessary delays and errors.
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences. Maintained error rate below 1%.
  • Utilized Warehouse Management System software to accurately enter customer data, process orders and update inventory records.
  • Assisted other areas such as Problem Resolution, Pick and VAS. Increased flexibility, skill set and versatility as associate.
  • Adaptable and proficient in learning new concepts quickly and efficiently

EDI Benefits Processor

Lincoln Financial Group
06.2017 - 06.2018
  • Navigated proprietary software, Microsoft Office applications, Internet, and SharePoint via dual monitors, as well as participate in WebEx meetings and Video conferences
  • Decreased repetition of workload forwarded to EDI team by at least 50% by thoroughly conducting research in Excel raw data files to appropriately investigate missing information needed to complete onboarding and implementation processes for TPA’s
  • Independently formed decisions to properly code request changes from change summary file regarding health benefits and based on decision codes, relayed communication to EDI Team for further review of missing data
  • Took initiative to compile and create personal catalog of information via Outlook as reference tool to finalize EDI transactions, thereby eliminating redundancy and minimizing complexity of tasks by 35%
  • Exemplified teamwork by assisting Member Services team in Benefits Enrollments process, providing raw files information to remedy questions, welcomed technical analysts, coworkers in Group Protection and Manager to shadowing sessions to convey techniques and know how regarding daily EDI processing formalities

Rater

Educational Testing Services
02.2015 - 09.2015
  • Evaluated mandatory state exams provided to elementary students
  • Used ancillary software guides and tools while determining grades in conjunction to reference students’ answers to prompts based on reading materials
  • Due to timeliness of tasks, project was completed ahead of schedule
  • Operated with great accuracy rate of at least 98% throughout project as repeated mistakes were forbidden
  • Communicated with team via company portal, email and phone
  • Performed tasks via remote location
  • Read, interpreted and followed written test instructions and procedures to accurately test products

State Reporting and Compliance Tech

AIG
08.2013 - 11.2014
  • Extracted payment records from Excel, revised changes in EDI, researched and saved electronic records in database, and requested data needed to complete claims via phone from adjusters and Microsoft Outlook
  • Performed data entry via templates on dual monitors, created Microsoft Word documents regarding Worker’s Compensation claims reducing processing time by 30%, printed and mailed documents to claimants, attorneys, employers and doctors
  • Chosen to execute complex annual audits and reconciliations, posted and coded payments, made corrections in EDI, as well as met at least 90% SLA and compliance requirements under time constraints, and validated claims submitted to state
  • Appointed project to calculate and enter total weekly group production numbers in Microsoft Excel
  • Created easier computation to formulate tasks completed
  • Worked remotely and in office while maintaining workflow, showed flexibility and ability to adapt to any environment, as well as demonstrated independence, and accessibility as team player
  • Updated diary after completing claims and applying payments in EDI
  • Gained strong leadership skills by managing projects from start to finish

Education

BBA - Business Management

Delta State University

Skills

  • Warehouse Management System
  • Microsoft Word
  • Excel
  • Accounting
  • PowerPoint
  • Access
  • SQL
  • SharePoint
  • Ecommerce
  • Research
  • Communication

Timeline

Ecommerce Associate

Carter's Inc.
02.2020 - 04.2023

Seasonal Ecommerce Associate

Carter's Inc.
07.2019 - 12.2019

EDI Benefits Processor

Lincoln Financial Group
06.2017 - 06.2018

Rater

Educational Testing Services
02.2015 - 09.2015

State Reporting and Compliance Tech

AIG
08.2013 - 11.2014

BBA - Business Management

Delta State University

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Carolyn Green