Carolyn Griffin
Palm Bay
Summary
Experienced customer service professional with 18 years of success delivering exceptional support in fast-paced environments. Consistently recognized for resolving an average of 600 inquiries per week while meeting or exceeding all performance benchmarks in speed, accuracy, and quality. Adept at relationship building, creative problem solving, and driving customer satisfaction. Highly detail-oriented and skill at fostering positive relationships, resolving complex issues, and strengthening customer loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Notary Signing Agent
Care & Lend Notary Service
Palm Bay
06.2019 - Current
- Prepare and notarize documents accurately and in compliance with regulations.
- Review mortgages, deeds and affidavits to ensure legal enforceability.
- Record notarial acts and maintain official journal entries.
- Verify signer identities and evaluate competency prior to notarization.
Account Manager
MDVIP
Boca Raton
08.2022 - 04.2024
- Respond to client inquiries, concerns, and escalations to ensure contractual obligations and satisfaction.
- Achieve performance targets of 50 calls per hour, while maintaining high accuracy and quality standards.
- Identify and implement solutions to streamline processes and eliminate workflows inefficiencies.
- Document, research, and resolved complex customer issues.
Dispute Resolution Specialist
Ford Motor Company
Melbourne
01.2019 - 11.2020
- Managed appeals processes to ensure compliance with legal procedural requirements.
- Conducted interviews with claimants, agents and witnesses to gather information.
- Evaluated evidence and case materials independently and in hearings.
- Streamlined procedural requirements, including defining processes, setting fees and clarifying limitations.
Development Manager
Verizon Wireless
Franklin
02.2005 - 06.2018
- Planned, organized and managed supplies for employee development and training events supporting hundreds of staff.
- Identified training needs and implemented assessments to guide development initiatives.
- Motivated and empowered team members to address customer problems and improve performance.
- Investigated and resolved billing errors and misapplied transactions.
Education
Bachelor of Science (B.S.) - Criminal Justice Human Service
University of Phoenix
Nashville, TennesseeAssociate in Science (A.S.) - Computer Support
Tidewater Tech
Norfolk, VirginiaSkills
- Conflict Resolution
- Quality Assurance
- Leadership
- Attention to Detail
- Clear and Concise Communication
- Problem-Solving
- Strong Verbal Skills
- Time Management
- Notarization compliance
- Identity verification
- Legal document review
Certification
- Court Certificate: CASA Portsmouth, TN
- Court appointed special advocate
- Monitored visitation, reviewed foster home cases; assisted parents with locating stable and safe housing.
Timeline
Account Manager
MDVIP
08.2022 - 04.2024
Notary Signing Agent
Care & Lend Notary Service
06.2019 - Current
Dispute Resolution Specialist
Ford Motor Company
01.2019 - 11.2020
Development Manager
Verizon Wireless
02.2005 - 06.2018
Bachelor of Science (B.S.) - Criminal Justice Human Service
University of Phoenix
Associate in Science (A.S.) - Computer Support
Tidewater Tech
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