Carolyn Harris
Porex Technologies
ATLANTA,GA
1
Certification
2010
years of professional experience
Results-driven leader with expertise in customer service, team management, and strategic process improvement. Proven ability to enhance customer satisfaction and drive team performance through effective mentoring and decision-making.
Work History
Manager of Customer Care and Sales Support
4 Years 2 Months- Led customer care teams to enhance service delivery and improve customer satisfaction.
- Developed strategic initiatives to streamline support processes and increase efficiency.
- Analyzed customer feedback to identify trends and implement targeted improvements.
- Mentored staff on best practices in customer service and conflict resolution techniques.
Senior Customer Care Representative
4 Years 3 Months- Led customer support initiatives to enhance service quality and satisfaction.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Streamlined communication processes between departments to ensure timely issue resolution.
- Mentored junior representatives, fostering professional growth and skill development.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
Documentation Coordiantor
39 Years 7 Months- Coordinated document management processes to ensure compliance with company standards.
- Developed and maintained comprehensive filing systems for easy access to documentation.
- Collaborated with cross-functional teams to streamline documentation workflows.
- Reviewed and edited technical documents for clarity and accuracy.
- Implemented version control procedures to maintain document integrity.
- Trained team members on best practices for documentation and system usage.
- Led initiatives to improve documentation efficiency, resulting in reduced processing time.
Production Supervisor
- Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Implemented quality control measures to enhance product reliability and compliance.
- Trained and mentored team members on operational procedures and best practices.
- Analyzed workflow processes, identifying areas for efficiency improvements.
Quality Lab Technician
- Conducted quality control tests to ensure compliance with industry standards.
- Utilized various laboratory equipment for material analysis and testing procedures.
- Documented test results accurately, maintaining detailed records for traceability.
- Collaborated with team members to troubleshoot and resolve quality issues efficiently.
Production Worker
46 Years 2 Months- Operated production machinery to assemble products efficiently and accurately.
- Conducted quality checks to ensure compliance with safety standards and specifications.
- Collaborated with team members to optimize workflow and enhance productivity.
- Maintained cleanliness and organization of the production area to support operational efficiency.
Education
Associate of Science - Microbiology
Skills
Customer service
Team leadership
Verbal and written communication
Complex Problem-solving
Staff training and development
Decision-making
Time management
Certification
- Currently commissioned as a Notary Public-Fulton County
Interests
Crafting and DIY Projects
Tech enthusiast
passionate about exploring the latest advancements and innovations.
I participate in low-impact exercises to strengthen core muscles.
Timeline
Manager of Customer Care and Sales Support
Porex Technologies
06.2005 - 08.2009Read More
Senior Customer Care Representative
Porex Technologies
05.2001 - 08.2005Read More
Documentation Coordiantor
Porex Technologies
01.1987 - 2001Read More
Production Worker
Porex Technologies
06.1980 - 1982Read More
Production Supervisor
Porex Technologies
1986 - 1991Read More
Quality Lab Technician
Porex Technologies
1982 - 1986Read More
DeKalb Community College
Associate of Science from Microbiology
Read More