Johanna Reese
Seekonk,MA
Summary
To obtain a position utilizing my many years of customer service/order processing experience, my leadership and organizational skills, as well as my experience handling operations, procedures and responsibilities. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
36
36
years of professional experience
Work History
Customer Care Specialist, Sales and Support
Trimark United East
04.2016 - 10.2024
- Processing orders, via phone, email, EDI, online orders
- Supporting sales representatives and vendors with a variety of issues
- Checking EDI orders for unallocated items, providing subs
- Tracking Orders - via in house and online
- Updating customers' online portals
- Process credits and returns
- Processed all not on trucks, mispicks and damages for all the drivers daily via cell phone and email
- Helped on projects in many different departments.
- Helped Customers and the Public in our Showroom with sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Took ownership of customers issues to follow problems through to resolution.
Customer Service Representative
Apex Foodservice Products/Superior Manufacturing Group
01.2007 - 02.2016
- Provide matting, cutting board, and hoses to the foodservice industry
- Process orders via phone, fax, email and EDI
- Update customers portals
- Provide product recommendation and problem resolution
- Expedite and track orders
- Provide quotes on custom applications as well as freight quotes
- Assisting sales reps and vendors with a variety of issues
- Processing credits and returns.
Lead Customer Service Representative for Blocks and Matting Division
Teknor Apex Company
01.2004 - 01.2007
- Provide matting, cutting board, and hoses to the foodservice industry
- Process orders via phone, fax, email and EDI
- Update customers portals
- Provide product recommendation and problem resolution for all applications
- Expedite and track orders
- Provide quotes on custom applications as well as freight quotes
- Assisting sales reps and vendors with a variety of issues
- Processing credits and returns
- (same company as above, Teknor Apex sold Its Rubber Division to Superior in 2007.
Customer Service Representative
Maral Sales & Paper Company
01.2004 - 01.2001
- Processed orders given by phone, fax and in house purchases
- Counter Sales
- Provided assistance with product selection, placing, tracking, and expediting of orders
- Invoicing customers and processing driver manifests.
Customer Service Representative
Cathedral Art Metal Company, Inc.
01.1999 - 01.2001
- Processing orders by phone or fax
- Assisted customers with product selection
- Heavy call volume
- Other office related projects.
Customer Service Representative
Jos. H Stomel & Sons Company, Inc.
01.1989 - 01.1998
- Processed orders, customer selection, assisted all road sales reps
- Accounts Receivable, Sales, Sales on the road, deliveries, counting room.
Education
High School Diploma -
East Providence High School
East Providence, RISkills
- Customer service excellence
- Payment Processing
- Quality Assurance
- Sales and Customer Product or Service Support
- Problem Resolution
- Email correspondence
- Data Entry
- Complaint Handling
- Customer Relations
- Call center experience
- Order Processing
- CRM Software
Timeline
Customer Care Specialist, Sales and Support
Trimark United East
04.2016 - 10.2024
Customer Service Representative
Apex Foodservice Products/Superior Manufacturing Group
01.2007 - 02.2016
Lead Customer Service Representative for Blocks and Matting Division
Teknor Apex Company
01.2004 - 01.2007
Customer Service Representative
Maral Sales & Paper Company
01.2004 - 01.2001
Customer Service Representative
Cathedral Art Metal Company, Inc.
01.1999 - 01.2001
Customer Service Representative
Jos. H Stomel & Sons Company, Inc.
01.1989 - 01.1998
High School Diploma -
East Providence High School
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