MELISSA D VANDERMAAS
Lakeland,Florida
Overview
37
37
years of professional experience
Work History
Customer Care & Support Specialist
The Glass Door Store
Lakeland, Florida
08.2021 - Current
- Performs daily operations and sales functions to maximize revenue, customer satisfaction and productivity.
- Helps aid in improvement and problem-solving efforts to better build a successful customer support team.
- Provides productivity, accuracy and commitment to friendly service.
- Builds client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handles complaints, provides appropriate solutions and alternatives within appropriate timeframes, and followes up to achieve resolution.
- Performs duties and provided service in accordance with established operating procedures and company policies.
- Applies best practices in customer service and sales to exceed organizational goals.
- Maintains client files with sales contracts, records of client interactions, client notes, and other information.
Front office/Reception Supervisor
True Med
Lakeland, FL
02.2015 - 08.2021
- Helps oversee all aspects of the front desk/receptionist staff and operations to include, but not limited to: Overseeing the completion of daily operations of the front office; rooming patients and prepping them for procedures; overseeing appointment book and scheduling; preparing all paperwork and files for patients; processing of patient payments and balancing of end of day cash drawer; maintain a clean spa environment; consistently providing professional, engaging and friendly customer service.
Personal Fitness Trainer & Pilates Reformation Instructor
Just Move Athletic Club, Gold's
Lakeland, Florida
09.2004 - 12.2018
- Devised personalized programs and nutritional plan for clients to achieve optimal results.
- Kept detailed records of personal training procedures and client progress after each session.
- Worked with clients to improve overall endurance, strength, flexibility and balance.
- Provided clients with safe and reasonable exercises to perform at home or at gym.
- Screened clients and performed client assessments.
- Inspected gym equipment for optimal operating condition prior to instructing clients on proper use.
- Designed and executed individual and small group exercise fitness programs and regimens.
- Provided exceptional customer service to obtain new clients through referrals.
- Enforced safety and company policies for customer well-being.
- Taught clients how to properly operate exercise equipment.
- Conducted fitness orientation programs for new members.
Graphics Designer
Towson-Rogers Engineering Inc
Zephyrhills, Florida
08.2003 - 04.2004
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects such as images sizes and font selection.
- Designed website layouts, templates and unique branded looks.
- Applied knowledge of production to create high-quality images.
Teacher-Pre K
Kathleen Baptist Child Enrichment Center
Lakeland, Florida
08.2000 - 08.2003
- Promoting student teamwork through group activities and lessons; Communication of planning curriculum with staff on a weekly basis; Leading and creating instructional activities focusing on social, mental and physical development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Promoted physical, mental and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
HR Assistant
First Federal Florida
Lakeland, Florida
06.1987 - 01.1999
- Performs various customer service functions to include, but not limited to, answering employee requests and questions, completing enrollment for new employees and leading orientations, assisting with new hire background checks and drug screenings; assists HR Director with payroll/benefit related actions, processing of terminations, preparation of performance reviews, and recruitment and interview process; scheduling meetings, interviews and conferences as requested by the HR Director, as well as reserving facilities at hotels and local restaurants; performing other clerical duties and functions as assigned.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained work structure by updating job requirements and job descriptions for positions.
Education
Personal Training Certification Obtained; Numerous Continuing Education Health And Fitness Courses And Fitness Workshops Completed Throughout Length of Employment; CPR/AED Certification Obtained -
Aerobics And Fitness Association of America (AFAA) Distance Education Center
Sherman Oaks, CASeveral ECE Courses Completed During The Time of Employment -
Kathleen Baptist Child Enrichment Center
Enrichment Center - undefined
Aerobics and Fitness Association of America Personal Training Fitness Certification - undefined
Early Childhood Education Courses - undefined
Numerous correspondence training courses and certifications in banking throughout employment with First Federal Florida. -
Institute of Financial Education
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Service Excellence
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Effective Working Relationships
- Administrative and Office Support
- Patient and Empathetic
- Team-Oriented and Cooperative
- Excellent Attention to Detail
Timeline
Customer Care & Support Specialist
The Glass Door Store
08.2021 - Current
Front office/Reception Supervisor
True Med
02.2015 - 08.2021
Personal Fitness Trainer & Pilates Reformation Instructor
Just Move Athletic Club, Gold's
09.2004 - 12.2018
Graphics Designer
Towson-Rogers Engineering Inc
08.2003 - 04.2004
Teacher-Pre K
Kathleen Baptist Child Enrichment Center
08.2000 - 08.2003
HR Assistant
First Federal Florida
06.1987 - 01.1999
Personal Training Certification Obtained; Numerous Continuing Education Health And Fitness Courses And Fitness Workshops Completed Throughout Length of Employment; CPR/AED Certification Obtained -
Aerobics And Fitness Association of America (AFAA) Distance Education Center
Several ECE Courses Completed During The Time of Employment -
Kathleen Baptist Child Enrichment Center
Enrichment Center - undefined
Aerobics and Fitness Association of America Personal Training Fitness Certification - undefined
Early Childhood Education Courses - undefined
Numerous correspondence training courses and certifications in banking throughout employment with First Federal Florida. -
Institute of Financial Education