Kai Dorsey
Monrovia,CA
Summary
Customer-focused retail professional with over 5 years of consumer-facing experience, including leadership responsibilities in training, merchandising, and store operations. Passionate about providing a great customer experience, with strong interpersonal skills and the ability to build rapport effortlessly. Known for being organized, efficient, and a strong communicator. I lead with professionalism while setting clear expectations and standards for team success. Currently, I am in the final semester of an Associate Degree in Business Administration, pursuing growth into an Assistant Manager position at Saatva.
Overview
3
3
years of professional experience
Work History
Sleep Guide / Customer Support Specialist (Chat Specialist)
Saatva
Pasadena, USA
05.2025 - Current
- Assisted customers through professional chat communication, ensuring timely follow-up for enhanced satisfaction.
- Delivered high-touch customer service in luxury showroom, fostering positive customer experiences.
- Explain product attributes, comfort benefits, and brand value clearly and effectively.
- Collaborated with team members to achieve store goals and elevate customer satisfaction.
- Maintain an organized showroom while completing daily tasks with accuracy and efficiency.
Merchandising Coordinator / Sales Lead
HomeGoods
Monrovia, USA
02.2023 - 04.2025
- Led merchandising, markdown execution, and product flow with a focus on quality and efficiency.
- Managed teams to complete priorities and consistently meet store goals.
- Coached and trained associates to uphold performance standards.
- Led with professionalism by setting clear expectations, supporting associate accountability, and maintaining strong store standards.
- Supported store leadership with daily operations and enhanced customer service.
- Took a solution-based approach to resolving customer concerns and operational challenges.
Education
Associate of Science - Business Administration
Pasadena City College
Pasadena, California, CA05-2026
Some College (No Degree) - Biology
University of Arizona
Tucson, AZSkills
- Strong customer service
- Coaching
- Mentoring
- Team support
- Clear communication
- Product attributes
- Benefits
- Exceptional customer experience
- Strong interpersonal skills
- Rapport building
- Organized
- Detail-oriented
- Efficient
- Ability to prioritize
- Multi-task
- Complete work with quality
- Skilled in personal computers
- POS
- CRM
- Microsoft Office
- Chat tools
- Professionalism
- Setting expectations
- High standards
- Reliable
- planning-focused
- Teamwork skills
- Coaching Associates
- Motivating associates
- Productivity-driven
- Solution oriented
- Leadership mindset
- Personalized customer experiences
Timeline
Sleep Guide / Customer Support Specialist (Chat Specialist)
Saatva
05.2025 - Current
Merchandising Coordinator / Sales Lead
HomeGoods
02.2023 - 04.2025
Associate of Science - Business Administration
Pasadena City College
Some College (No Degree) - Biology
University of Arizona