Ryan Berry
Brookfield,CT
Summary
Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. It is my responsibility to not only excel in my position, but to also help those around me to succeed in their respective roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care & Support Specialist
Budderfly
03.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with customers to identify needs and expectations.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Preventive Medicine Team Member
Active Health LLC
05.2022 - 03.2023
- During the 2 months of Sales, the company's ARR was up by 16% at the end of the second month.
- Responsible for all business to business relationships and corporate partnerships.
- Lead out reach quotas were met month over month.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Practiced strong customer service and product knowledge skills to enhance individual and team performance.
Studio Manager
Orangetheory Fitness
09.2020 - 02.2022
- Increased ARR by 67.6% throughout the 18 months at this position.
- Met or exceeded the revenue and sales goals 13 of the 18 months at this position.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Responsible for lead outreach by the team, as well as organizing and participating in community events.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Kept accurate budgets with all expenses tracked and accounted for utilizing KPI's.
Assistant Studio Manager
Orangetheory Fitness
06.2018 - 03.2019
- Responsible for lead outreach with a focus on lead generation that would require building and fostering relationships with other local businesses.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in sales and focused on continued growth and improvement by developing key skills.
- Exceeded monthly sales goal throughout the 18 months in this position.
Sales Associate
Orangetheory Fitness
12.2017 - 06.2018
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Made a minimum of 40+ cold calls every shift.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Coach
R3 Fitness
03.2019 - 09.2020
- High- energy, motivational, and goal-oriented were required traits to succeed in this role.
- Required to do lead outreach and generation with the proper sequencing to schedule our consults.
- Required to sell $1,000+ packages in order to ensure our client base remained above the goal.
- Raised our ARR by 13% in the first full year.
Education
Certifications and Licenses -
High School Diploma -
Brookfield High School
Brookfield, CT2011
Skills
- Microsoft Office Products
- G-Suite Products
- Zendesk
- Hubspot
- CRM Proficiency
- Upselling Techniques
Certification
NASM Certified Personal Trainer
January 2019 to Present
FMS Level 1 Certification
March 2020 to Present
FMS Level 2 Certification
May 2020 to Present
NASM Group Personal Training Certification
December 2020 to Present
First Aid Certification
Timeline
Customer Care & Support Specialist
Budderfly
03.2023 - Current
Preventive Medicine Team Member
Active Health LLC
05.2022 - 03.2023
Studio Manager
Orangetheory Fitness
09.2020 - 02.2022
Coach
R3 Fitness
03.2019 - 09.2020
Assistant Studio Manager
Orangetheory Fitness
06.2018 - 03.2019
Sales Associate
Orangetheory Fitness
12.2017 - 06.2018
Certifications and Licenses -
High School Diploma -
Brookfield High School
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