Summary
Overview
Work History
Education
Skills
Hobbies: Quilt Designs; Gardening; Fostering Dogs
Timeline
Generic

Carolyn Hoener

Summary

Reliable business professional with experience in change management, project management, and process improvement. Proven track record of successfully streamlining business operations with a variety of teams. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

16
16
years of professional experience

Work History

IT Service Mgt Office-Sr Process Mgt Specialist

Mercy Technology Services/Mercy
01.2024 - Current
  • Participating in the establishment of the IT Service Management Office consisting of Change, Problem, Incident, and Service Request. My primary contribution has been in the area of Change Management.

Change Management Manager

Mercy Technology Services/Mercy
01.2011 - 12.2023
  • Participated in the development of a centralized change management process including policy and procedures, providing education to all departments, listening to questions and concerns and evaluating changes that had a negative impact to the production environments.
  • Contributed to different audit reviews by managing the collection of needed changes and data for auditor review and meeting participation.
  • Evaluated the success of change initiatives post-implementation, making necessary adjustments to improve future outcomes.
  • Evaluated current processes to develop improvement plans.
  • Gathered, documented, and modeled data to assess trends.

Business Analyst for MHP

Mercy Technology Services
02.2008 - 01.2010
  • Provided review, guidance and representation on all changes from the MHP team to the Change Management Team.


Education

No Degree - Functional Clothing Design

Oklahoma State University
Stillwater, OK

Master of Science - Clothing, Textiles And Design

University of Nebraska - Lincoln
Lincoln, NE
05.1980

Bachelor of Science - Clothing And Textiles Studies

Kansas State University
Manhattan, KS
05.1978

Skills

  • Customer Relations
  • Process Analysis
  • Improvement Plan
  • Idea Development and Brainstorming
  • Excellent Communication
  • Time Management
  • Attention to Detail
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Written Communication
  • Public Speaking
  • Interpersonal Communication

Hobbies: Quilt Designs; Gardening; Fostering Dogs

With a background in fabric and textiles, creating household items such as quilts or recovering a chair, is a creative outlet! Finding old sewing machines (powered by treadle, hand-crank or electrical) provides a fun outlet. Collecting old irons and thread spools is another impact of a fabric textile education.


Gardening is another way to channel my creative side. In my current home a riverbed was added to handle water run off, plus a play pit for dogs, a paved dog path around the exterior of the yard. When a very large oak tree had to be cut down due to disease, a fifteen foot stump was left in the backyard. A husband/wife team of chain saw artists were hired to create a "Snoopy dog-house" from the stump!

Timeline

IT Service Mgt Office-Sr Process Mgt Specialist

Mercy Technology Services/Mercy
01.2024 - Current

Change Management Manager

Mercy Technology Services/Mercy
01.2011 - 12.2023

Business Analyst for MHP

Mercy Technology Services
02.2008 - 01.2010

No Degree - Functional Clothing Design

Oklahoma State University

Master of Science - Clothing, Textiles And Design

University of Nebraska - Lincoln

Bachelor of Science - Clothing And Textiles Studies

Kansas State University
Carolyn Hoener