SCHARON REYNOLDS
Fulshear,TX
Summary
Accomplished Data Scientist with a robust background spanning 15+ years across industry leaders like Honeywell, Lawrence Livermore National Laboratory, Johnson Controls, and Blaze Network Products. Proficient in Python programming, machine learning, and statistical analysis, with a demonstrated ability to leverage technical expertise in hardware knowledge and application support to optimize systems and solve complex business challenges. Possesses a Master of Science in Computer Science and a proven track record in technical issue analysis, problem resolution, and enhancing operational efficiency through innovative technology solutions.
Overview
24
24
years of professional experience
2
2
Certification
Work History
Sr CX Prog Mgt Professional
Honeywell Automation and Control Solutions
Houston, TX
10.2022 - 03.2024
- Planned and oversaw hardware/software migrations data review for upgrades, while helping with issue resolution for migrations.
• Oversaw hardware/software migrations, upgrades, issue resolution, and on-site training.
• Wrote, reviewed and edited technical document in accordance with template requirements.
• Used critical thinking to break down problems, evaluate solutions and make decisions that were critical to site migrations.
• Paid attention to detail while completing assignments so that migrations would be completed correctly and safely.
Advanced Application Engineer
Honeywell Automation and Control Solutions
Houston, TX
07.2019 - 10.2022
- Provided senior-level system troubleshooting and support for Honeywell clients remotely.
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration; while helping to resolve site system issues.
• Worked flexible hours across night, weekend, and holiday shifts.
Senior Field Service Specialist
Honeywell Automation and Control Solutions
Houston, TX
07.2013 - 07.2019
- Provided field service support for Honeywell clients.
• Oversaw hardware/software migrations, upgrades, issue resolution, and on-site training; which led to greater customer satisfaction and better efficiency across various sites.
• Ensured seamless, uninterrupted operations while executing 10-16 migrations each year; allowing customers to continue to reach revenue goals while the migration was being executed.
• Implemented preventative maintenance schedules, reducing the frequency of equipment failures and increasing customer satisfaction.
• Delivered exceptional customer service through effective communication and prompt attention to client needs, fostering loyalty and repeat business.
Cyber Security Technician
Enterprise Products
Houston, TX
2012.07 - 2013.05
- Managed cybersecurity operations and maintenance for Enterprise Products, ensuring robust protection of enterprise systems and networks against cyber threats and vulnerabilities.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians in standard operating procedures, ensuring consistency across the team.
• Maintained compliance with regulatory standards and safety requirements.
Service Specialist II
Honeywell Automation and Control Solutions
Houston, TX
04.2007 - 07.2012
- Delivered exceptional service and technical support for Honeywell Automation and Control Solutions, focusing on resolving customer inquiries, troubleshooting issues, and ensuring optimal functionality of automation and control systems.
• Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
• Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
• Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
• Evaluated systems according to predetermined checklist and noted issues.
Laser Technologist
Lawrence Livermore National Laboratory/Johnson Controls
Livermore, CA
02.2002 - 09.2005
- Served on the team accountable for the Injection Laser System (ILS) and provided support for the Integrated Computer Control System (ICCS) software operation and troubleshooting.
• Ensured reliability, functionality, and safety of laser systems.
• Mentored junior team members to enhance their technical skills and improve overall team productivity.
• Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
• Conferred with engineers and designers to investigate and solve failure issues.
Associate Engineer
Blaze Network Products
Dublin, CA
01.2000 - 01.2002
- Collaborated with cross-functional teams to develop and implement engineering projects on time and within budget.
• Supported project management initiatives through detailed documentation, scheduling, and progress tracking.
• Increased production capacity by designing and implementing automated processes in manufacturing facilities.
• Designed custom components using CAD software to meet specific customer requirements while adhering to industry standards for quality assurance purposes.
Education
Master of Science - Computer Science
American Sentinel University
Aurora, COBachelor of Science - Computer Science
American Sentinel University
Aurora, COAssociate of Applied Science - Electronics Technology, Concentration in Lasers
Albuquerque Technical Vocational Institute
Albuquerque, NMSkills
- Technical issues analysis
- Technical documents comprehension
- Expert Problem Solving
- Problem Resolution
- Python Programming
- Machine Learning
- Statistical Analysis
- Hardware knowledge
- Application support
Certification
- Applied Data Science Program: Leveraging AI for Effective Decision-Making Certification, Massachusetts Institute of Technology through Great Learning
- Greenbelt Certification, Honeywell
Timeline
Sr CX Prog Mgt Professional
Honeywell Automation and Control Solutions
10.2022 - 03.2024
Advanced Application Engineer
Honeywell Automation and Control Solutions
07.2019 - 10.2022
Senior Field Service Specialist
Honeywell Automation and Control Solutions
07.2013 - 07.2019
Cyber Security Technician
Enterprise Products
2012.07 - 2013.05
Service Specialist II
Honeywell Automation and Control Solutions
04.2007 - 07.2012
Laser Technologist
Lawrence Livermore National Laboratory/Johnson Controls
02.2002 - 09.2005
Associate Engineer
Blaze Network Products
01.2000 - 01.2002
- Applied Data Science Program: Leveraging AI for Effective Decision-Making Certification, Massachusetts Institute of Technology
- Greenbelt Certification, Honeywell
Master of Science - Computer Science
American Sentinel University
Bachelor of Science - Computer Science
American Sentinel University
Associate of Applied Science - Electronics Technology, Concentration in Lasers
Albuquerque Technical Vocational Institute
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