Valdo Simon
Suffern,NY
Summary
Self-Educated plus 5 years training and with more 7 years of experiences providing technical support and troubleshooting to end-users, posses a strong knowledge of computer hardware and sofware and networking security, as well as excellent customer service skills. Seeking to apply my skills ans experiences to a dynamic and challing environment.
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
NYS Office For People With Developmental Disabilities
02.2021 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
- Developed rapport to create safe and trusting environment for care.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
IT Support Specialist
Innovative Learning Concepts
03.2020 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
IT Technician
Kevin's Tech
01.2022 - 04.2023
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
IT Specialist
Solution Net Systems
03.2017 - 02.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Walked individuals through basic troubleshooting tasks.
Education
No Degree - Cybersecurity
Rockland Community College
Suffern, NY01.2021
Skills
- Configuration Management
- System Enhancement
- Operating System Management
- Hardware Upgrades
- Mobile Device Management
- Technical Equipment Inspection
- Helpdesk Call Support
- Wireless Area Networking
- Backup and Recovery
- Software Installation
- Hardware Diagnostics
- Application Support
- Data Recovery
- Information Protection
- Network Diagnostics
- Software Diagnosis
- Desktop Support
- Performance Testing
- Videoconferencing
- User Support
- Technical Support
- Service Support
- Systems Analysis
- Product Troubleshooting
- Application Installations
- Wide-Area Networks
- Technical Documents Comprehension
- Account Updating
- LAN/WAN
- Technical Troubleshooting
- Appointment Scheduling
- Windows 7/10/11
- Issue Troubleshooting
- Technical Issues Analysis
- Microsoft Outlook
- Complaint Resolution
- TCP/IP
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
French
Full Professional
creole
Native or Bilingual
Timeline
IT Technician
Kevin's Tech
01.2022 - 04.2023
Direct Support Professional
NYS Office For People With Developmental Disabilities
02.2021 - Current
IT Support Specialist
Innovative Learning Concepts
03.2020 - Current
IT Specialist
Solution Net Systems
03.2017 - 02.2020
No Degree - Cybersecurity
Rockland Community College
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