Carolyn Hunton
Minden,NV
Summary
Energetic and enthusiastic professional motivated to succeed in fast-paced environment. Detail-oriented, observant, knowledgeable with excellent interpersonal and documentation skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Special General Adjuster
Farmers Insurance Group
06.2001 - Current
- Analyze insurance policies for language, terms, conditions, exclusions, and endorsements.
- Enhance claim resolution process by conducting thorough investigations and documenting accurate findings.
- Prevent potential fraud activities by identifying red flags early in the investigation process.
- Conduct comprehensive interviews of witnesses and claimants to gather facts and information.
- Manage a caseload of personal lines and commercial auto claims.
- Negotiate with policyholders, claimants, and attorneys to reach mutually satisfactory resolutions.
- Resolve claim disputes through mediation and negotiation, minimizing the need for litigation.
- Assist in training new adjusters on proper procedures for handling claims efficiently.
- Continuously improve personal productivity levels through ongoing education initiatives such as workshops or webinars related to adjusting techniques or industry trends.
Senior Claims Representative
Allstate Insurance Company
03.1994 - 05.2001
- Developed in-depth understanding of insurance policies and procedures.
- Managed a large caseload while maintaining strict deadlines and delivering consistent results under pressure situations.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to resolve claims.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Claims Representative
Farmers Insurance Group
03.1992 - 03.1994
- Investigated and resolved direct and attorney represented auto and homeowner claims, ensuring adherence to policy guidelines and regulatory compliance.
- Fostered positive relationships with policyholders, contributing to higher retention rates.
- Reduced claim resolution times with thorough documentation and timely follow-up.
Insurance Agent
New York Life Insurance
09.1991 - 03.1992
- Maintained high standards of customer service by building relationships with clients for insurance sales.
- Responded to customer calls to resolve issues and answer questions.
- Efficiently managed timely processing of applications.
Concierge / Front Desk / Bell Desk
Alexis Park Resort
09.1989 - 09.1991
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
Education
Associate of Science - Criminal Justice
Western Nevada College
Carson City, NV05-2023
Bachelor of Science - Hotel Administration
University of Nevada, Las Vegas
05-1991
Skills
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Claims investigation
- Exposure analysis
- Advanced oral and written communication skills
- Teamwork and Collaboration
Certification
- Senior Claims Law Associate 2014
- Associate in Services 2014
- Associate in Insurance 2014
- General Claims Associate 2013
- Associate in Claims 2013
- Fraud Claim Law Associate 2009
- Casualty Claim Law Associate 2005
• Other
· Guest Lecturer up to 12 times a year on insurance and safe driving for local Northern Nevada high schools.
o 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
· Guest Lecturer for a personal finance course at University Nevada at Reno. 2006
· Completed a regulatory compliance study for Farmers on claims documentation for the states of Nevada, Utah, New Mexico, North Dakota, South Dakota, and Arizona. 2002
· Coordinated local employee picnic with agency force and claims for Farmers in Las Vegas for 1993 and Allstate in Reno for 1994.
· Assisted in the organization of Allstate Regional Kick-Off Meeting involving approximately 1000 people in January 1999.
· Managed local Allstate Giving Campaign
o 1994, 1996, 1997, 1998.
Timeline
Special General Adjuster
Farmers Insurance Group
06.2001 - Current
Senior Claims Representative
Allstate Insurance Company
03.1994 - 05.2001
Claims Representative
Farmers Insurance Group
03.1992 - 03.1994
Insurance Agent
New York Life Insurance
09.1991 - 03.1992
Concierge / Front Desk / Bell Desk
Alexis Park Resort
09.1989 - 09.1991
Bachelor of Science - Hotel Administration
University of Nevada, Las Vegas
- Senior Claims Law Associate 2014
- Associate in Services 2014
- Associate in Insurance 2014
- General Claims Associate 2013
- Associate in Claims 2013
- Fraud Claim Law Associate 2009
- Casualty Claim Law Associate 2005
Associate of Science - Criminal Justice
Western Nevada College
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